Wifi not working on phone but working on other devices? [Fixed]

Wifi not working on phone but working on other devices [Fixed]


Are you experiencing an issue with your phone’s Wi-Fi connection while other devices in the network are working perfectly? Worry not!

With some careful troubleshooting, you’ll be able to resolve this issue and get back online in no time.

Key Takeaways

• Keep the router or modem updated, and properly placed for good signal strength.

• Try refreshing the Wi-Fi connection by disabling and re-enabling WiFi in phone settings.

• Consider resetting network settings to erase saved networks and Bluetooth connections.

• Update device software to latest OS version for better connectivity performance.

Understanding Wi-Fi Connectivity Issues On Your Phone

It’s important to understand the underlying causes of Wi-Fi not working on phone but working on other devices, which can range from router or modem problems to connectivity issues.

Router Or Modem Problems

Routers and modems are crucial when it comes to a device’s Wi-Fi connections, so any issues with these components can cause disruptions.

Common router or modem problems range from physical obstructions between the phone and router/modem, compatibility issues between older phones and newer routers/modems, weak signals due to the wrong placement of the router/modem, or too much network traffic.

The lack of proper network protection might also be causing an issue; especially if there have been multiple devices connecting (or trying to connect) in the past few minutes.

The best way to ensure that your home Wi-Fi connection is functioning as intended is by making sure that the router or modem is up-to-date with its software update as well as physically positioned properly—far away from other electronic devices but close enough for good signal strength.

It’s also important to configure both data security settings on your network correctly, like accepting only specific MAC addresses into your wireless connection.

Connectivity Issues

First, restart both your phone and router—it may resolve some temporary connectivity issues right away.

Is the Wi-Fi switch on?



Next, check the network settings on your phone and ensure it’s connected to the correct Wi-Fi network with the correct password.

Disabling and re-enabling WiFi in your settings can refresh the connection as well as forgetting the network and reconnecting to it.

Additionally, make sure you have all necessary updates for your device installed as software bugs may be causing an issue.

Physical obstructions between your phone and router may also cause interference so try moving them around until a better signal is achieved (especially with older phones that may not be compatible with newer routers).

Network Congestion

Network congestion is a common problem that can cause Wi-Fi connectivity issues on phones, but may not affect other devices on the same network. 

When too many users access the same router or modem at once due to online gaming, and streaming services like Netflix, YouTube, or Skype calls, it causes large amounts of data traffic over the network.

This causes a slowdown in internet speed and leads to poor connectivity for all users on the device’s Wi-Fi.

In addition, electronic interference from other devices (often including microwaves and cordless phones) can disrupt wireless signals leading to additional stress for networks that are already congested.

To prevent network congestion from causing further problems with phone connections it’s important to manage these external sources of interference while paying close attention to what applications are running at any given time – something especially important when you have multiple connected devices within your household competing with each other for bandwidth usage.

Software Updates

These updates ensure that your device is running the newest and strongest networks, as well as patched against any tech security risks.

As new routers and modem hardware are developed with faster speeds and more reliable connections, it’s important that these advances also get transmitted to a user’s device for an improved experience.

In addition, if there is an issue with standard functionality due to internal configuration within the phone itself – such as incorrect note value assignments from its manufacturer – frequently these items can be fixed by simply updating to the latest OS version available for that specific phone model or brand.

Apple users often notice improvements in their Wi-Fi signal after major iOS releases due to this logic; the same goes for other brands like Samsung which has addressed numerous similar troubleshooting issues through major system upgrades over time.

Phone’s Antenna Bands

The antenna bands on your phone have a major impact on the Wi-Fi connectivity you experience.

Each band corresponds to a different frequency, with some phones having multiple antennas that support several frequencies.

For example, an iPhone 12 has two MIMO (multiple in/multiple out) antennas for 2.4 GHz and 5GHz connections while other devices may also support 6GHz or higher frequencies.




Generally speaking, if your device supports more than one band of connection it will provide better coverage over larger areas with fewer dead zones; however, the available bandwidth should be considered when choosing which type of antenna you want to use as more users can slow down individual connections from those shared routers.

To figure out what type of antenna is installed in your device, open up Settings > About Phone > Wi-Fi and look for “802.11.” The numbers behind this label refer to the 802.11x standards used by most WiFi networks: n refers to 802 11n (2.4GHz only); ac is 802 11ac (5GHz only); b/g/n indicates both 2.4Ghz and 5Ghz simultaneously supported; ax refers to either 801 . 11ax (6GHz) or 808.

Tips To Fix Wi-Fi Connectivity Issues

Before doing any technical changes, try simple solutions such as restarting your phone or resetting the network settings to get back online.

Restart Your Phone

When Wi-Fi connectivity issues strike, the first solution to try is restarting your phone.

This simple step can often resolve temporary connection problems in minutes as it clears memory and refreshed the network connection.

If you’ve tried connecting several times without success or if Wi-Fi drops frequently, one quick way to get back online is to force quit an app that may be clogging up your device’s resources.

Simply do this by holding down the power button until you see a prompt to shut off or restart your device.

Sometimes long-running processes like video streaming services or downloading large files cause random disconnections because of high resource consumption so make sure all operations are done before rebooting for better results.

Rebooting also resets IP settings and configurations which helps reconnect the device with the correct LAN addresses when troubleshooting wireless connections making this method useful for resolving connectivity issues on routers where many devices are connected at once.

Forget And Rejoin Wi-Fi Network

It’s important to ensure that the phone you are trying to connect to is connected to the correct Wi-Fi network.

To confirm this, check network settings and verify that your device is connecting to your home router.




It may be necessary to forget the existing connection if it has saved an old password or incorrect settings, which can cause issues with connecting.

To do so, go into Settings > Connections > WiFi on your device, select “Forget Network” for the existing connection listed under Known Networks.

Then reconnect again by selecting the desired network name from the available options and entering the correct password (if applicable).

Connecting incorrectly within a given range can lead devices to access potentially harmful networks or unknown IP configurations putting privacy at risk. 

Reset Network Settings

Resetting network settings can be a simple but effective solution.

It is important to note that resetting network settings will erase saved Wi-Fi networks and passwords, Bluetooth connections, VPN configurations, and mobile hotspot settings so keep this in mind before proceeding.




Here are the steps for resetting network settings on both iOS devices (e.g iPhones) and Android devices:


  1. Open Settings App
  2. Select General
  3. Tap “Reset”
  4. Select the “Reset Network Settings” option from the list of options presented
  5. Confirm by tapping “Reset Network Settings” again when prompted

Android Devices:

  1. Open Settings App
  2. Scroll down until you find the “System” or “General Management” tabs
  3. Scroll more through till you find “Reset > Reset Network Settings”. 
  4.  Confirm your choice by selecting again if needed once the screen pops up with an alert message confirming your action of resetting all network setting.
  5. Again select Reset setting after reading the warning message carefully. This takes a few seconds completing successful completion of which will display a success message after which might require logging into a Wi-Fi or trusted device like a Windows laptop or Mac desktop
  6. As soon as you successfully run have completed previous step, certain secure credentials may pop asking the user to enter Wifi Username & Password.

Check For Software Updates

Updating your phone’s software can often accomplish multiple tasks; from bringing new features to increasing security. In addition, it may help resolve Wi-Fi connectivity issues and improve speed on networks.

It is important to keep all devices up-to-date, but be sure to backup any necessary information before proceeding with an update as newer versions of operating systems may require additional adjustments or reconfiguration.

Reboot Your Router Or Modem

Rebooting your router or modem can sometimes – though not always – help to resolve Wi-Fi connectivity issues on a phone.

This is because restarting the device will reset any software glitches and settings that may be causing problems with connection stability.

It is also useful if you have changed the IP address, password, or other network setting recently and haven’t yet restored it on all devices connected to your router.

To reboot a router, simply unplug it from the power outlet for 10 seconds before plugging back in and powering it up; this process may vary slightly depending on what type of modem/router you have.

Check Your Phone’s Hardware

Checking the physical components of your device like its internal antennas, ports, and circuit boards can help diagnose a whole range of potential problems.

Take a look at the back of your phone and check for any kinked or loose Wi-Fi antenna connections (check if each connection is properly seated).


Source: Reddit


Inspect all external ports to see if there’s damage that may be preventing data from transferring.

If you notice something out of place within your phone’s ports, try using compressed air to dislodge any dust particles that may be causing interference with reception.

You should also run a few diagnostics on the hardware embedded inside – contact a specialist repair shop or manufacturer for further assistance in performing in-depth tests on those parts too small to assess without assistance.

Reconfigure Wi-Fi Network Settings

Reconfiguring Wi-Fi network settings on your device can help optimize connectivity and prevent future issues.

It’s important to make sure the phone is connected to the correct network with the correct password.

Additionally, adjusting the frequency bands and setting up a separate network for each device can also help.

Here are some steps you should take when configuring Wi-Fi settings:

  1. Check your phone’s settings to ensure it’s connected to the right network. Make sure that the name of the network (SSID) matches what you think it should be, and that you’re using the right password.
  2. Adjust your router or modem’s frequency bands, if possible – this may vary between models but can help maximize connection speeds if no other devices are currently running on your home network.
  3. If you have multiple devices connected simultaneously, set up an alternate network for them with a different SSID so that they don’t interfere with each other or cause congestion on your main network.
  4. Update your device software to ensure compatibility with your router/modem and other devices in your home network – this will keep it running smoothly and prevent potential security risks from outdated systems.

Adjust DNS Settings

Adjusting the Domain Name System (DNS) settings can help resolve Wi-Fi connectivity issues on phones.




Here’s how to adjust your device’s DNS settings for both iPhone and Android devices:


  1. Go to ‘Settings’ > ‘Wi – Fi’, then tap the blue arrow next to your selected network name
  2. Tap ‘Configure DNS’ at the bottom of the screen
  3. Select ‘Manual’ from this list of options
  4. Enter as your primary DNS address and as your secondary address
  5. Tap ‘Save’ in the upper right corner once done


  1. Open up Settings by tapping on it from within your device’s app drawer or home screen
  2. Find and select “Wi-Fi” underneath Wireless & Networks or Connections, depending on what version you are running here
  3. Click on “More” at the top right corner of this Wi-Fi menu
  4. Select Advanced
  5. You should now have an option called IP Settings
  6. Change it from DHCP (automatic allocation) hostname information
  7. Manually change it to “static”
  8. Be sure that all associated fields with static networks below now fill in
  9. Underneath common static settings you will be able to enter an alternate domain name server
  10. Change over any appropriate numbers related to one provided by either Google Public DNS or another one offered through OpenDNS – e .g., 11.)
  11. Lastly, save all these changes you have entered
  12. Restart/refresh wireless connection

Disable Battery-Saving Mode

Some phone models limit access to system resources by enabling this feature, which can affect phone performance.

In addition, background applications using the internet connection may be restricted or disabled while in battery-saving mode.





By disabling this battery-saving feature, users can ensure that their smartphone has full access to the system resources necessary for maintaining a stable connection.

Temporarily Disable VPN Or Proxy

 VPN and proxy are tools that can change how users connect to different networks and websites, encrypting data to keep it secure from potential threats.

Disabling these services can help improve connectivity as they may overload or congest connections if active for too long.

To disable a VPN/proxy on an Android smartphone:

  1. Go into Settings
  2. Navigate to Connections > More Connection Settings
  3. Select Mobile Network > Access Point Names > Clear all APNs > OK
  4. Tap the three dots at the top right corner & select “Advanced”
  5. Bypass Choose “Proxy” and switch Off your Proxy setting within the Advanced Option menu




To Turn off a VPN/proxy on iPhones:

  1. Open settings, tap General then tap VPN;
  2. Toggle off the connection
  3. If desired, delete the profile by tapping “Delete Profile”;
  4. Reboot your phone when you’re finished.”

It is also important to check if restarting your phone after disabling any kind of Virtual Private Network or Proxy will return you online in no time!

Alternative Solutions

Use Mobile Data As An Alternative

When your Wi-Fi connection isn’t working or is too slow to use, you can opt for mobile data as an alternative.

Switching from Wi-Fi to mobile data on a smartphone only takes a few steps.

On both iPhones and Samsung Galaxy phones, simply navigate to the Settings menu and select Network settings. Then turn on Mobile Data (you may also need to select the Network mode).

Use A Wi-Fi Extender Or Repeater

If your phone is having difficulty connecting to the Wi-Fi but other devices on the network are working fine, then you may want to consider using a Wi-Fi extender or repeater.

These products are designed to boost and extend the reach of your existing router’s signal range.

A Wi-Fi extender will pick up the wireless signals from your router and rebroadcast them over different frequencies, allowing for increased coverage in more hard-to-reach areas of your home.

In addition, they also help improve signal strength so that devices connected further away from the router receive better performance overall.

Change The Frequency Bands

Changing the frequency band on your Wi-Fi router can be a quick and easy way to resolve some of your home’s connectivity issues, especially when it comes to troubleshooting WiFi not working on the phone but working on other devices.

The two types of frequency bands available are 2.4 GHz and 5 GHz – the latter typically having more bandwidth available for faster latency and better performance overall.

It may be worth switching between these two frequencies if you’re experiencing connectivity problems with Wi-Fi-enabled devices in is household such as smartphones or tablets, as this can help lessen network congestion due to multiple people using the same band.

Keep Your Device And Router/Modem Up-to-Date

Keeping your device and router/modem up-to-date is one of the easiest yet most overlooked steps when dealing with Wi-Fi connectivity issues on your phone.

It’s important to regularly check for software updates as they come with bug fixes and better performance that can help resolve any glitches in your devices, keeping them running smoothly.

Manage Network Congestion

Network congestion is the leading cause of Wi-Fi connectivity problems on a phone, especially when other devices are working fine.

Network congestion occurs when there are too many devices connected to your home or office network at once, making it difficult for each one to access sufficient bandwidth.

Additionally, poorly configured router settings can lead to overcrowded networks and slow speeds overall.

To help prevent and manage network congestion issues with your phone’s Wi-Fi connection, you may need to adjust some settings in the router admin panel first.

This includes configuring QoS (Quality of Service) settings so that certain types of traffic have priority over others or limiting the total number of connections allowed on the network.

Ensure Proper Range And Placement Of Your Router/Modem

Having your router/modem in the wrong place or beyond its range can lead to poor Wi-Fi connectivity on your phone.

Range and placement of your router is crucial for preventing future wifi connectivity issues so you should make sure to check this first when troubleshooting a connection issue.

You must ensure that there are no physical obstructions between the router and device which could be causing interference, such as walls or large furniture items, and move both devices accordingly.

It’s also important to check if older phone models may not be compatible with newer WiFi standards which can complicate connections.

Change Your Wi-Fi Password

This will not only increase security but also prevent some of the most common connection issues related to forgotten passwords on approved devices.

To make sure no one is using your connection without permission, it’s best to change the Wi-Fi password regularly and provide it securely to only known people who need access.

When changing your password for the first time, choose something complex with a mix of numbers, uppercase, and lowercase characters so hackers cannot easily guess it. Additionally, use regularly updated anti-virus software on every device connecting to the Wi-Fi network to avoid unwanted cyber intrusions.

Related: Chromecast Can’t Connect to WiFi? Here’s What to Do


The key takeaway from this article is that if your phone’s WiFi connection isn’t working, there are troubleshooting steps and solutions available to fix the issue.

Resetting network settingsupdating the device software, checking for hardware problems, etc., can help resolve the problem quickly.

It’s also important to keep in mind preventive measures like regularly updating devices and routers as well as avoiding overcrowding of a single router by multiple devices.

With proper diagnosis and testing of individual components, having an optimal home WiFi experience can be achieved easily with simple steps.

Q: Why is my WiFi not working on my phone but working on other devices?

A: If Wi-Fi is not working, it could be due to multiple reasons, such as wrong network settings, outdated phone software, or problems with your mobile phone.

Firstly, make sure the Wi-Fi is turned on, and the Wi-Fi icon is visible on your mobile phone’s status bar. If this doesn’t help, try the solutions mentioned below.

Q: How do I ensure that my router is not the problem?

A: To ensure your router is not causing the Wi-Fi issue, check if the Wi-Fi connection is working on other devices.

If other devices can connect and use the internet without any trouble, the issue may lie in your phone’s Wi-Fi settings or hardware.

Q: What should I do if my phone won’t connect to the Wi-Fi network?

A: Try to forget the network, then restart your phone and reconnect to the Wi-Fi network. Check your Wi-Fi password to ensure you are entering it correctly.

You can also try toggling airplane mode on and off or resetting network settings to default.

Q: Can my phone case interfere with my Wi-Fi connection?

A: Some phone cases, especially if they have metal or other signal-blocking components, could affect the Wi-Fi connection. Try removing your phone case and see if this resolves the issue.

If that solves the problem, consider using a different case that doesn’t interfere with your Wi-Fi connection.

Q: Should I reboot my Wi-Fi router if it isn’t working on my phone?

A: Yes, restarting your modem and Wi-Fi router can sometimes resolve Wi-Fi problems. Disconnect the power supply, wait for 30 seconds, and then reconnect the power.

Allow the modem and router to power up fully, then check if your phone’s Wi-Fi connection is back up and running.

Q: How can I check if my Wi-Fi connection is working on a 2.4GHz or 5GHz frequency band?

A: Many routers support both 2.4GHz and 5GHz networks. Check your router’s settings to ensure both bands are enabled. Your phone’s Wi-Fi settings should display available networks and their respective bands.

Try connecting to a 2.4GHz network if the 5GHz Wi-Fi isn’t working on your phone, as 2.4 GHz has a longer range and better compatibility with older devices.

Q: Can parental controls on the router affect the Wi-Fi connection on my phone?

A: Yes, parental controls and security features can affect the Wi-Fi connection on specific devices, including your phone.

Make sure your phone is not blocked or restricted by parental controls or your network’s security settings. You may need to contact your ISP or access your router’s settings to modify these configurations.

Q: Could the ‘Couldn’t Connect to Wi-Fi’ issue’ on my phone be related to a hardware problem?

A: Hardware problems within your phone, such as a malfunctioning Wi-Fi adapter or antenna, can cause trouble with your phone’s Wi-Fi connection.

If you have tried all the software solutions and your Wi-Fi still won’t connect, it may be necessary to contact a professional for a hardware diagnosis and repair.

Q: Will a factory reset help solve the Wi-Fi issue on my phone?

A: A factory reset might help solve the ‘Wi-Fi still not working’ if the issue is caused by software or settings conflicts. However, it is essential to know that a factory reset will erase all the data on your phone.

Make sure to back up all your data before attempting a factory reset, and only use this solution after trying all other troubleshooting strategies.

Q: When should I contact my ISP for help with my phone’s Wi-Fi issues?

A: If you have tried all the troubleshooting tips mentioned above and still cannot connect to the Wi-Fi network, it may be necessary to contact your ISP.

They can help diagnose and troubleshoot the issue, perhaps enabling a previously unknown feature or identifying potential problems on their end.

Related: How to fix a laptop that won’t connect to Wi-Fi

I am a computer engineer holding a bachelor's degree in Computer Science, complemented by a Master's in Business Administration from University of Strathclyde, Scotland. I currently work as a Senior IT Consultant in Melbourne, Australia. With over 15 years of...