Why Does My Chromebook Keep Turning Off By Itself? [Fixed!]

why-does-my-chromebook-keep-turning-off-by-itself

Ugh, I can’t believe my Chromebook keeps randomly turning off! It’s so frustrating.

I’m sure there are plenty of other folks out there who have experienced this as well.

In this article, I’ll explore why it happens and how to stop it from happening again.

We’ll look at the possible causes and provide solutions that will make your Chromebook a dependable device once more.

It can be incredibly annoying when you’re in the middle of an important project or meeting and your laptop just shuts down on you. Unfortunately, these laptops still have their share of glitches and software problems which may be causing this issue. People have reported that it turns off as soon as they open the lid, when they close the lid, or even when unplugging it.

But don’t worry—there are ways to stop it from happening again.

To get started with fixing your Chromebook’s sudden shutdowns, let’s dive into how to stop it from randomly shutting off.

How to Fix my Chromebook from shutting off randomly

One of the first things I can try is to make sure that my Chromebook is updated.

If that doesn’t work, I should try doing a soft reset and checking my shutoff settings.

Additionally, it’s important to check any extensions or apps that might be causing problems as well as using Guest Mode if necessary.

1. Update your Chromebook to the latest version

Updating your Chromebook is essential to ensure it runs smoothly and doesn’t randomly shut off. To do so:

  1. Launch Chrome.
  2. Click on the menu icon.
  3. Go to “About Google Chrome”.
  4. Let it check for updates and install them (if any).

Completely shut down and then restart your Chromebook to take advantage of the new updates, clear the cache, and kill the background code that could be causing the issue.

Plus, new versions of Chrome OS come out often with bug fixes, security patches, features, etc., making updating a must for optimal performance. To get the most out of your device, always keep it up-to-date!

This will help you avoid intermittent random shutdowns in the future. Transitioning into steps such as doing a soft reset of your laptop can follow if needed.

2. Do a soft reset

If you’re still having issues with your laptop randomly shutting off, try doing a soft reset. This will help to clear out any residual code that might be causing the shutdowns.

You can do this by pressing and holding the power button for 15-20 seconds, or until it shuts itself off.

It’s also important to make sure you are not just closing the lid and putting it into hibernation/sleep mode, as this won’t have the same effect as an actual shutdown.

Doing a soft reset should help clear up any lingering issues with your Chromebook turning off unexpectedly.

3. Check your Chromebook power settings

Check your settings to prevent your Chromebook from unexpectedly going into sleep mode when the lid is closed.

Go to Chrome, ‘chrome://settings’, and click on ‘Device’ followed by ‘Power’. From here you can adjust power settings such as:

  • Keeping the display on while idle, charging, or on battery power
  • Disabling sleep when cover is closed
  • Searching for “power” or “display” or “shutdown timer” etc. if options are not visible
  • Updating your Chromebook if necessary

If you’re unable to access these options, check with the admin as they may have disabled it. Alternatively, use an app or extension to keep it from sleeping.

Moving forward, consider checking for extensions or apps that could be causing this issue.

4. Check the installed extensions or apps

Take a look at the extensions or apps you have installed to see if any of them could be causing your device to shut down unexpectedly. It’s possible that a glitch in the latest version of an extension is causing it to stay awake and thus keep your device from shutting down.

Check for updates, disable any extensions that you don’t need, and delete any apps that may be conflicting with your Chromebook’s shutdown cycles.

If none of these steps help, then try using Guest Mode as it runs a clean version of Chrome OS with no extensions or programs running in the background.

5. Boot into Guest Mode

If you’re still having problems with your Chromebook shutting down randomly, then the next step is to use Guest mode.

This will allow you to test out Chrome without any extensions or apps installed, so it’s a great way to quickly narrow down what could be causing the issue.

All you have to do is log out of your account and click on ‘Guest’ when signing back in. No setup or password is required!

You’ll be able to use Chrome just like normal, but if the issue persists then it might be because of an extension or app on your main account.

To find the culprit, disable them all and enable them one by one until you locate the source of the problem.

6. Is the Chromebook connected to power and charging?

Verify that your Chromebook is charging by looking for a solid amber light on the indicator. Additionally, “charging” should appear in the notification center when you click on the battery percentage. Don’t overlook this tiny LED light or think it’s charging if it’s not.|

Check  Status
Power brick plug-in all the way?
Outlet used providing power?
Status lights read & understand meaning?

The cord may be faulty, so make sure to double-check. Consider these possibilities before assuming it’s overheating and potentially damaging your device!

You can read our guide on how to fix a chromebook that won’t turn charge.

7. Overheating

Even if it doesn’t feel hot to the touch, internally it may be too warm. This is usually caused by running multiple resource-hungry apps or a single game or app that isn’t optimized or very demanding.

Furthermore, dust buildup inside can reduce cooling capabilities and cause overheating too. Cleaning your Chromebook can help increase cooling efficiency and stop the problem. Additionally, investing in a laptop cooler or stand can also keep it running cool.

To prevent this issue from occurring in the future, power cycle the battery.

8. Power cycle the battery

Calibrate your battery by power cycling it once a month to ensure accurate readings. This is done by depleting the battery until it shuts down, then charging it back up to 100%, and leaving it plugged in for an hour. Doing this helps bring the battery meter back to reasonable levels and may resolve those “automatic” shutdowns.

Pros Cons
Accurate Battery Reading Requires patience and time
Long-term Preservation of Battery Life May need to do more often as battery ages
Prevents Unwanted Shutdowns or Overheating Issues Can be inconvenient if you don’t have access to a charger easily

Power cycling your Chromebook’s battery can help you get better accuracy out of your remaining charge indicator while preserving its life over time.

9. Give it a Hard-Reset

Rebooting the peripherals, or doing a hard reset, can often resolve problems by restarting all the hardware connected to your device. This process doesn’t delete any of your files on the SSD and is quite easy to do. To start, make sure to turn off your Chromebook from the menu and wait for it to fully shut down. Then press and hold the Refresh button while pressing the Power button with another finger. Hold onto Refresh until you see the Chrome logo – this means that the hard reset has been completed. Afterward, check if your device still turns off randomly.

Pros Cons
Quick and easy Can delete some downloaded files
Resolves technical issues Doesn’t always work

10. Malware

Another cause could be malware, which can cause a laptop or computer to randomly shut down without warning. Malware can be difficult to detect because it often hides itself in legitimate software or downloads from the web. To ensure that my device isn’t infected with any malicious programs, I would run an antivirus scan as soon as possible after each shutdown incident. If any suspicious files are detected, I would delete them immediately and make sure my operating system is up-to-date with all the latest security patches.

10. Powerwash it

Powerwashing your device is the last resort if other solutions don’t work. It’ll reset your Chromebook back to how it was when you first got it. All settings, wallpapers, apps, etc. will be deleted, but data on your Google Account stays persistent. Make a backup of everything before you powerwash and sign in as a Guest afterward.

This should fix any software-related issues since data and bug problems are cleared out. If it still shuts down by itself, then it’s likely a hardware issue.

Advanced Troubleshooting

1. Check the battery connectors and cables

If the previous solutions don’t work, it’s worth checking the battery connectors and cables to see if they’re secure.

  • Disconnect and reconnect the cable.
  • Double-check that the cable is snug.
  • Take it to a repair shop if in doubt.

It may be necessary to disassemble the laptop’s rear panel to do this, so only do so if you’re experienced with tools and comfortable handling them safely. If not, it’s best to leave this task to a professional.

2. Replace the battery

Replacing the battery can help resolve issues if other solutions don’t work.

You’ll need to find the right battery for your Chromebook by doing a simple search – just type in your model number plus ‘battery’.

Replacing it yourself may be challenging, so it’s best to take it to a repair shop if you lack experience.

All batteries degrade over time and are only meant to last as long as an average user needs them.

3. RAM

RAM can be a potential cause of random shut-offs, so it’s worth checking to see if this is the issue. It could be due to poor RAM, in which case sending it back for repair or replacement if its warranty still applies is a good idea. If not, you could take it to a local repair shop and ask them for an estimate before they do any work.

However, bear in mind that the problem could also lie with the motherboard, so make sure you get an accurate diagnosis first.

4. Motherboard

You may need to get your motherboard checked if it’s causing your Chromebook to repeatedly shut down and reboot. It could be damaged electronics on the motherboard that are affecting its performance, which would require a technician to fix. Consider the cost of repair before attempting as it might be more expensive than buying a new device altogether.

Here are three items to consider when dealing with this issue:

  1. Determine if any other parts have been affected by the malfunctioning motherboard.
  2. Consider whether the cost of repair is worth replacing the entire device.
  3. Research potential ways to prevent future issues with motherboards from arising.

Once you have addressed these potential causes, it’s time to contact the manufacturer for help.

Contact Manufacturer

If your Chromebook still isn’t working, it’s best to contact the manufacturer for assistance. This can be done in several ways, including through their website or over the phone. If you choose to call them, make sure you have all necessary information on hand before making the call.

  • It’s important to explain your issue clearly and concisely so they can better understand what is going on with your device. They will likely ask for details about the model of Chromebook as well as any other relevant information that could help them diagnose the problem.
  • You may also be able to take advantage of warranty coverage if your device is still under warranty or extended service plans. The manufacturer should be able to provide more details about how this works and what type of coverage you might qualify for based on their policies.
  • Additionally, many manufacturers offer online support forums where customers can chat with customer service representatives and get help with technical issues, which can be a great resource if you need assistance troubleshooting your Chromebook.
  • Finally, if all else fails there are third-party repair services available who specialize in repairing electronics like laptops and Chromebooks. While these services may cost extra money upfront, they often provide a more reliable solution than trying to fix it yourself without proper knowledge or experience.

Ultimately, when it comes time to fix your Chromebook it’s best to contact the manufacturer first as they will typically have access to resources that third-party repair shops don’t have access too such as parts and software updates that are specific to your device model.

Frequently Asked Questions

How often should I restart my Chromebook?

It is generally recommended to restart your Chromebook once every week or two.

This helps to ensure the device is running optimally and that any software updates have been properly installed.

Restarting also clears out unused memory, which can help improve system performance.

While it may not always be necessary to restart your Chromebook this frequently, doing so can help keep the system running smoothly and prevent unexpected shutdowns due to hardware or software issues.

What hardware components can cause a Chromebook to shut off?

The hardware components that can cause a Chromebook to shut off include the battery, power supply, and motherboard.

If the battery is old or has low charge, it may not be able to supply the necessary energy needed for the Chromebook to run.

Additionally, if the power supply isn’t working properly, it won’t provide enough power to keep the device on.

Lastly, problems with the motherboard could lead to unexpected shutdowns due to faulty electrical connections or other issues.

What should I do if my Chromebook won’t turn on after shutting off?

If my Chromebook won’t turn on after shutting off, the first thing I’d do is check to make sure it’s plugged in and that the power outlet is working properly.

If it still won’t turn on, try pressing and holding the power button for at least 15 seconds until you hear a beep or see activity on the screen.

If this doesn’t work, try removing any external devices such as flash drives, SD cards, etc., then press and hold the power button again.

For more serious issues with your Chromebook not turning on, you may need to reset it or take it in for repairs to a certified technician.

Are there any settings I can adjust to prevent my Chromebook from shutting off?

Yes, there are a few settings you can adjust to prevent your Chromebook from shutting off.

First, try adjusting the display timeout setting. This allows you to choose how long your computer will stay on before it shuts down automatically.

You can also change the power management settings, which allow you to specify when your computer should enter sleep mode or turn off completely.

What are the common causes of Chromebooks randomly shutting off?

I’m always stumped when my Chromebook decides to randomly shut off without warning. It’s like it has a mind of its own, and I’m powerless against it.

But what are the main causes of this shutdown? Well, from my experience, there can be several reasons why this is happening: an overheated processor, outdated software, faulty hardware components or even a drained battery. In some cases it could just be user error – maybe I’ve been too careless with the power button or have overworked my device for too long.

Whatever the cause may be though, there are steps I can take to prevent these random shutdowns in future.

Author:
I am a computer engineer holding a bachelor's degree in Computer Science, complemented by a Master's in Business Administration from University of Strathclyde, Scotland. I currently work as a Senior IT Consultant in Melbourne, Australia. With over 15 years of...