Troubleshooting tips from a tech support expert


When you experience problems with your computer, smartphone, tablet, or other technological devices it can be extremely frustrating. For example, you might have trouble connecting to the internet on your laptop or mobile device, or files that you are trying to open may not work.

First of all, don’t panic! Although technology issues can be very distressing at first, they are often easy to resolve with a little bit of knowledge and patience.

Of course, if none of these methods seem to solve your particular problem then reaching out for professional help in Melbourne is also an option – which is why this article finishes with advice on where to find reliable technical support.

But what should you do if your computer freezes or the internet stops working? Here are a few steps to take which will often help you to solve the issue:

  • Try pressing Ctrl+Alt+Delete together, which will allow you to log off your device safely and avoid losing any unsaved data. Then shut down your device as normal before turning it back on again. This is an easy way of making sure that no rogue apps are running in the background, clogging up memory and slowing everything down.
  • If shutting down doesn’t work then simply hold down your power button until your laptop shuts down fully – but note that this could result in all unsaved files being lost! If restarting didn’t fix the problem then turn to more drastic measures.
  • Restarting your machine is often the easiest way to solve a number of problems, but what do you do if that doesn’t sort things out? If pressing Ctrl+Alt+Delete has no effect then try doing a System Restore. This will restore Windows to an earlier point when everything was working fine. It’s worth noting that this will not be possible with all versions of Windows so it’s best to try this solution last after trying all others first.
  • If restarting and restoring don’t work then you may need to reinstall the OS entirely – but you should always create a system backup before trying anything like this in case something goes terribly wrong during these steps!
  • Some troubleshooting requires using the Command Prompt or a Registry Editor. If you don’t know what something is or does then always take a backup before doing anything to your system files as it could render Windows unusable.
  • In the case of blue screens and other similar issues, one thing that can be worth trying is to start from a clean slate – this means either reinstalling Windows or resetting it back to factory settings. In some cases there’s a problem with Windows that needs troubleshooting but backing up all your data first can be a lifesaver if things go wrong! For those who have lost access to their computer completely whatever you do don’t panic. Sometimes simply pressing Ctrl+Alt+Delete can work even if everything else fails so give this a first and only attempt the other thing that you can try before trying anything else is to hold the power button down for a few seconds. It’s possible this may restart your computer and resolve the issue without losing any of your data. If you get a black screen it usually means your physical hardware has failed or there has been an issue with one of your RAM sticks causing Windows not to load properly.


In cases where none of these work, don’t be afraid: in most instances when a computer won’t boot successfully obtaining professional support is just around the corner and fairly inexpensive. The first step will probably involve running some tests on the hardware in question although lots of people find they’re simply entitled to a replacement if their warranty is still valid – so checking this out first could save both time and money!

It’s important to remember that computer faults are not always major. You may need some basic troubleshooting skills or self-help guides to get you back on track, not a replacement laptop! But if nothing seems to work it could be time for an expert opinion…

On the other hand there are probably lots of times when you may have had problems with your device but simply solved them yourself without getting any help, so don’t worry if this sounds like you – just do what works best for you.

Not all tech support are expensive just because it requires special knowledge – often Melbourne companies providing it pay people to answer calls in their free time (i.e. after regular office hours) so even if they explain how to fix something, the help they give is still free.

Tech problems can be extremely frustrating, but don’t let them ruin your day- there are plenty of ways to get back on track!

I am a computer engineer holding a bachelor's degree in Computer Science, complemented by a Master's in Business Administration from University of Strathclyde, Scotland. I currently work as a Senior IT Consultant in Melbourne, Australia. With over 15 years of...