PC Hardware Technician in Melbourne


I often get asked ‘Are you a PC hardware technician?’ Yes I am..

As technology rapidly advances, the demand for computer technicians who can service and maintain PCs continues to grow in Melbourne. With each new operating system release and hardware upgrade, users need assistance installing the latest drivers and resolving technical problems.

Computer hardware technicians install, maintain, and repair computers as well as other types of electronic equipment. They fix bugs in software programs; set up computer networks; replace faulty components such as memory chips and video cards; and perform preventive maintenance such as disk defragmentation and data backup, just to name a few tasks. Computer hardware technicians must have extensive knowledge about different types of hardware – especially processors, hard drives, motherboards – because they diagnose problems by swapping out parts until they find what’s causing the issue. Their goal is always to solve the issue as quickly and efficiently as possible.

What does a PC hardware technician do?

Computer hardware technicians, also known as PC techs, install and repair computer components such as processors, hard drives, memory chips and motherboards. Sometimes they work with software programs like Windows to solve issues with a computer’s performance or compatibility.

Where do they work?

PC techs work for large retail outlets, manufacturers of laptops and desktops, schools that have on-site technology departments – just about anyone who needs their computers maintained. They might even be self-employed.

What skills are needed?

The most important skills for a PC technician are either formal education in the field of IT/computing or extensive experience working on PCs. Although it is possible to become a PC tech without formal training – especially if one has good troubleshooting skills – taking the time to get an IT degree or certification will help set you apart from other techs in this field. Many schools offer certificate, diploma and even advanced diploma options that teach students how to install hardware, maintain software and diagnose problems with computers.

Why should someone become a PC tech?

There are several reasons for someone working in technology to consider becoming a PC tech.

  1. First of all, because companies have limited budgets they will often hire experienced technicians who already know what they are doing over new graduates. This means that many people can start their own businesses without having much experience at all if they choose to do computer repairs on the side.
  2. Secondly, it is very satisfying helping out users by solving their technical issues while at the same time making your own money. Lastly, it is a very well-paid job because the demand for tech support is much greater than the number of people who are willing to do that work.

What are some skills necessary?

The following are several important skills that are necessary to be a successful PC tech.

  • First of all, you need patience. It can take awhile to understand what each user does not understand about technology and how they use their PC in order to fix the problem at hand.
  • Secondly, being able to communicate clearly helps tremendously with getting users to buy into your solution or why something needs to be done even if they do not fully understand it themselves so you will often have to draw diagrams or things on paper as far as the users’ needs are concerned.
  • Thirdly, being able to write manuals can be a huge timesaver for yourself and others as well as create documentation of what you have done so it is easy to go back and fix things if the need ever arises since you will often find that a problem with a user’s PC has been caused by something else in their environment so learning how to return an environment to its original state is very important.
  • Fourthly, being able to operate hardware such as printers or scanners can be very helpful when trying to teach someone about them as well as open up possibilities for new job positions for those who do not want to focus on computers exclusively anymore.
  • Lastly, knowing about networking is also immensely helpful as most networks nowadays are run through Ethernet cables, wireless routers, or even both. With this in mind, the next subject is the concept of networking itself and how it can be implemented into one’s everyday life.


What are the qualifications of a PC hardware technician?

The requirements for becoming a PC Hardware Technician are somewhat lax in comparison to other jobs.


The most important requirement is the ability to be patient, especially when someone’s computer is not working correctly.

Working with operating systems

Another key component is being able to work with different types of computers and operating systems, including Windows 7, 10, Macintosh, and Linux-based Operating Systems.

Working with several applications

Next in line is knowing how to use an assortment of software programs that could be used in either diagnostics or repairing purposes. For example, one would need to know how to use anti-virus programs such as AVG or Avast! when someone has obtained spyware through internet browsing or by using an infected USB stick when plugged into another person’s computer. Other software programs that are used for diagnostics are Belarc Advisor, AIDA, Speccy, CPU-Z, HD Tune Pro, and Hiren’s Boot CD. It is equally important to know how to use different types of hardware devices such as flash drives, cables (e.g., USB), power bars/surge protector, screwdrivers (flat-head and Phillips head), multi-meter for measuring voltages on electrical components) or a Logic Analyser which can be used in determining whether there is data being transferred between certain pins of an integrated circuit chip.

Understand how a computer works

It is also important for one to understand the basics behind what makes a computer work. This includes knowing some basic concepts about microprocessors (e.g., clock speed and vendor), how they communicate with each other (e.g., where they are on the motherboard, their voltage requirements, and whether they’re 32-bit or 64-bit), what makes up random access memory (RAM) and its purpose (i.e., volatility of data stored in computer’s main memory), how to calculate how much RAM a desktop PC needs for optimal performance (i.e., system ram + video ram = total required / 4 = minimum / 8 = recommended), etc.

Know about different peripherals

A PC hardware technician must also know different types of input/output devices such as: monitors, printers, graphics cards which can be used in creating display signals for advanced graphics and digital images; sound cards which are essential for sound, music and voice recording; modems which can be used for sending information through a phone line; etc. They must know the basic concepts of digital imaging such as: how pixels make up images, different types of monitors (e.g., liquid crystal displays – LCDs), different types of scanners (e.g., flatbed vs drum scanner), etc.

Troubleshoot hardware problems

A PC hardware technician must also know how to troubleshoot computer hardware problems such as: why a particular driver was not able to load properly during the booting process, knowing what causes these problems and being able to fix them without losing data or needing to reformat your hard drive every time a problem occurs. A good PC hardware technician knows that the computer needs at least one device driver to start up successfully.

Understand how a hard drive works

A PC hardware technician must understand fundamental concepts about how a hard drive works, e.g., hard drives are made of platters that have magnetic surfaces which are able to store data. Therefore, if your hard drive is making clicking or grinding sounds, etc., you would need to take it in for service because this could mean that there might be something wrong with the internal parts of the hard drive. A PC hardware technician can troubleshoot why your computer keeps crashing suddenly after you installed an application without having to reformat your entire system and lose valuable information or data due to system crashes brought upon by incompatible drivers or applications.

Know how to test parts of a computer

Computer hardware technicians will also be responsible for testing parts of a computer to make sure that they are functional. This means that he/she must have a thorough understanding of how these parts work and can identify when one isn’t working properly before installing it. If the PC technician doesn’t know exactly what is wrong, even though he or she attempts to install new components, chances are that you’ll still have issues with your computer. This is why should always hire a PC hardware technician who has been well-trained in their profession and can easily diagnose problems with computers quickly and efficiently without making presumptions about what should be done next based on his/her previous experience.

Should be at the beck and call

Another important aspect of being a good PC hardware technician is that the PC tech needs to be available when you want them. Thus, a good PC hardware technician will offer after-hours support or even a 24/7 hotline in certain cases. This way, if something goes wrong at a time where they’re closed, your computer can still get fixed by someone who is knowledgeable and fully trained on how to fix it properly.

Certifications and training

One of the most important qualifications for any PC hardware technician is their training and certification. A professional should always have plenty of certificates from reputable institutions such as CompTIA so you know they are well trained and prepared for tasks such as installing new components or creating jobsites with internet access and completely secure jobsite networks complete with computers and printers. Some of these certifications include the A+, Network+ and the Security+ certifications.

If you are in Melbourne, get in touch with one of our local technicians to fix your IT issues.

I am a computer engineer holding a bachelor's degree in Computer Science, complemented by a Master's in Business Administration from University of Strathclyde, Scotland. I currently work as a Senior IT Consultant in Melbourne, Australia. With over 15 years of...