Our Repair Process For Computers

Our Repair Process For Computers

The question we get asked often is: What’s your repair process for computers in general?

Our repair process is designed to help individuals who may not be tech-savvy get back up and running in no time.

From troubleshooting hardware malfunctions to cleaning out viruses, our step-by-step procedure will make sure that your machine is running as efficiently as possible.

Our approach is focused on providing fixes needed for long-term success rather than just quick fixes.

Drop Off / Pick Up Computer

We understand how important it is to have your PC repaired quickly and professionally. That’s why we make the drop-off/pick-up process smooth and easy!

When you come in, one of our technicians will greet you with a friendly smile and help get your computer processed for repair. We’ll ask about any special needs or requests that you may have so we can do our best to accommodate them.

Once everything has been gathered, we will take care of all the paperwork for you—especially if this isn’t your first time here. You won’t need to worry about anything else; just leave us with your device, knowing that it’s in good hands. From there, we’ll begin working on it right away, so you don’t have to wait too long before getting it back.

When it comes time for pick-up, just let us know when works best for you and we’ll be ready with your fully functioning computer! Our team takes pride in ensuring each customer gets their device as soon as possible without sacrificing quality service. Plus, we provide follow-up support after delivery—so even if something goes wrong later down the line, we’ve got you covered.

At the end of the day, our goal is to ensure that every customer leaves satisfied with their experience at our shop. And from start to finish of our repair process, that focus remains constant.

Remember, we are first mobile technicians, so we come to you!

Next up? Basic troubleshooting…

First and foremost, we check for viruses or other malicious programs. We also assess any potential hardware issues and make sure all of the components are functioning properly. We then review and update software applications as needed. Additionally, we look for any errors in settings or configurations that may cause problems with performance.

We also run diagnostic tests to identify any underlying causes of malfunctions or conflicts between different programs or devices. If necessary, we can replace faulty parts or repair damage done by external sources such as water spills or electrical surges. Finally, we optimize the system by removing unnecessary files and cleaning up superfluous processes that may be draining resources from the PC.

This comprehensive approach ensures that our client’s systems remain stable and secure while ensuring maximum performance levels at all times.

Back-Up Client Files

Before we begin any repairs, we must back up all of our client’s files. This helps to ensure their data is safe in the event an unexpected problem arises during the repair process. We use a reliable cloud-based backup service to store multiple copies and versions of every file.

Our technicians also take extra precautions by creating physical backups on external hard drives.

Once all necessary backups have been created, we can then move on to addressing any software problems with confidence knowing that no matter what may happen, our customers’ information remains safe and sound.

With this assurance in place, let’s look at resolving any issues related to software now.

Diagnose Software Issues

First, we’ll ask the customer if any recent updates may be causing problems. We can then look for discrepancies in the system logs or hardware configurations. This will help us determine whether a specific piece of software is causing the issue or if it’s more likely to be a hardware failure.

Next, we’ll check that all drivers are up-to-date and running smoothly. If not, we can reinstall them or update them as needed.

Additionally, we can scan for viruses and malware that may have caused damage to critical components of the system. In some cases, we might need to remove corrupt files from their hard drive.

Finally, once we’ve identified the cause of the problem, our technicians will work on fixing it quickly and efficiently. If necessary, they can replace faulty parts or provide advice on how to keep their system running optimally in the future.

By taking preventative measures such as regularly updating anti-virus protection and keeping backups handy, clients can avoid further downtime due to technical difficulties.

With these steps taken care of, it’s now time to open a case with clear expectations moving forward.


When dissembling a computer, our first step is to make sure it’s not a power problem. We can do this quickly and easily by checking the cable connections and ensuring the power supply is functioning correctly.

To ensure that no vital components have been damaged during transit or handling, we conduct a visual inspection of all parts. If any part appears faulty or missing, then it’s replaced before further testing begins. These checks must be done thoroughly as they can save us time in diagnosis later on.

Once everything looks good visually, we **start the diagnostic process**:

* Diagnose hardware issues

* Check internal components such as RAM sticks, CPU fans, hard drives, etc.

* Test external ports (USB/HDMI/audio) with appropriate devices

We use various tools and techniques throughout this stage to accurately identify any problems present within both the hardware and software systems of the computer.

Once complete, we move on to rectifying those identified problems – but that comes next!

Diagnose Power Issues

First, we check that the power socket is providing an adequate voltage. Oftentimes, a surge in electricity can cause your computer to crash or malfunction. We look at all of the cables connected to it and make sure they are securely in place.

Next, if your PC still isn’t turning on, we try pushing the power button multiple times. This might just be a glitch with the internal circuitry so giving it several tries may do the trick. It’s also possible that one of the pins on either side of the AC adapter could be loose or disconnected; we fix this by inserting them firmly into their respective connectors.

If none of these solutions work, then there may be something wrong with your motherboard’s system board — its main circuit board where most components connect.

We then move on and investigate whether overheating could be causing errors in your PC’s performance.

Are we dealing with an overheating problem?

Next, we must make sure it’s not an overheating problem.

Firstly, we take a look at the fans and vents in and around your computer to ensure they are all clean and fully functional. Secondly, we check on the temperatures of your CPU with the help of system monitoring software or hardware such as thermometers.

Thirdly, we inspect any additional cooling components for dust buildup or damage that might be blocking airflow.

Finally, we consider upgrading the internal cooling mechanisms if necessary by installing more powerful fans or using liquid cooling solutions.

Below is a quick summary of our process:

– Check fans and vents for dirt/debris build-up or obstructions

– Monitor temperatures via software/hardware tools like thermometers

– Inspect extra cooling components for blockages or damage

– Upgrade internal cooling systems with stronger fans or liquid coolers

To prevent future issues related to overheating, we clean your PC and make sure that air flows freely through its interior spaces.

Next in line..RAM Tests!

We start the RAM testing process by running a diagnostic test on each module. This helps ensure that every part is functioning correctly and can operate in unison with the other components of your system.

We also check for any compatibility issues between the different modules, as this can be an issue when mixing and matching parts from different manufacturers.

If we find any problems or incompatibilities during our initial analysis, we will work to identify what needs to be replaced and updated accordingly. In some cases, this might involve replacing one or more RAM sticks with something that works better with your current setup.

In addition to diagnostics and compatibility tests, we also run benchmarking software which evaluates how well the RAM performs under various conditions. This allows us to determine whether there are any underlying issues affecting performance due to faulty memory sticks or incorrect settings within the BIOS/UEFI configuration menu.

Once we’ve completed all of these steps, it’s time to move on to testing the motherboard itself—the foundation of any computer build!

Motherboard Tests

The process of testing the motherboard is essential to ensure that all components are working correctly. We start by examining the BIOS settings, ensuring they’re up-to-date and configured correctly.

Then we move on to check for any errors or anomalies in system memory and voltage levels. If everything looks good so far, then it’s time to test the ports and connectors. This involves plugging in various devices – such as keyboards, mice, USBs, etc – to check their connectivity.

Next up is a thorough inspection of each component on the board itself: capacitors, resistors, transistors, etc. Any signs of corrosion or damage should be noted down for repair later on if needed. Additionally, we also take note of any apparent performance issues like slow boot times or overheating due to improper ventilation.

We wrap things up by running diagnostic tests and benchmarks on all relevant parts (CPU/GPU/RAM). This helps us determine whether there’s been any degradation over time from normal usage or environmental factors like dust and humidity. The results will give us an indication of what needs immediate attention before moving on to other components within the PC.

Finally, we can assess how well the motherboard is functioning overall; this allows us to identify potential problems early and address them accordingly before they become bigger issues down the line.

With this step completed, our technicians can now confidently proceed toward testing the CPU.

CPU Tests

Now that we have tested the motherboard, it’s time to move on and check the CPU. This is a critical component of any computer system as it handles all of its computing tasks. To test this part of the system, we first, unplug any power cables from the CPU socket located at the back of your tower case.

We take off both heatsink covers, then remove any thermal paste residue from around the top of the processor with a lint-free cloth or alcohol swab.

Next, we insert our test CPU into the socket for us to begin testing it.

If everything looks good under visual inspection, now we can proceed to turn on our PC and start running some basic tests on it such as booting into Windows or checking if CPU temperature readings are within normal parameters.

We also want to make sure that there aren’t any errors when performing calculations or processes which require more processing power than usual. If anything doesn’t seem right during these tests then we should look into replacing parts like RAM modules and/or hard drives too just to be safe!

Finally, once everything passes our initial testing phase with flying colors then we can confidently say that our CPU is OK!

Then we move on to testing another important element of our computer: hard drives…!

Hard Drives and SSD Tests

When we conduct repairs, part of the process is to test hard drives.

We start by examining the physical layer and making sure all wires are connected and in good condition. Then we move on to software testing.

Here are three steps we take when diagnosing hard drive issues:

1. Check system logs & error reports

2. Run disk checks & integrity tests

We use specialized tools that provide us with detailed information about the state of your hard drive and any potential problems it may have such as bad sectors, SMART errors, etc.

This helps us identify underlying causes quickly and efficiently so you don’t experience further delays in getting your PC repaired.

We then look at testing I/O devices…

I/O Device Testing

Now that we have tested the hard drive, it’s time to look at the I/O devices.

These components help facilitate communication between your PC and other peripheral electronic devices such as printers or scanners. To ensure their proper functioning, we run a test on all of them.

The first step is to check for any physical damage on each device. Inspecting for visible signs of wear and tear like frayed wires, cracked plastic casings, bent pins, etc., can give an indication of potential issues with functionality.

Next up is to install drivers if necessary and make sure they function properly when connected to your computer. This will involve some basic troubleshooting steps in case there are problems connecting or communicating with the device correctly. Once this is done, we use diagnostic software designed specifically for these types of peripherals to further assess their performance level and identify where any faults may lie.

Burn-In Tests

Now that we have isolated and possibly fixed the issue – we perform burn-in tests to ensure that all components are functioning properly and securely.

We boot up the system multiple times checking for errors or incorrect component choices. Our technicians test every component of the computer from RAM to GPU, ensuring that it is running smoothly as a unit.

We run burn-in tests for:



-Optical Drives

-GPU ( 2D and 3D Graphics )


These tests are designed to guarantee our clients receive a reliable device they can trust. To assist us in finding issues quickly, we maintain logs of any problems encountered during testing so further investigation can be done if needed.

The burn-in process gives us confidence that when the device is returned to its owner it will function well and meet their needs.

Next, our techs assess cosmetic features such as cables being routed correctly and fan placement before returning the PC to our clients.

Return PC To Client / Pick Up

Once the repairs are complete, we return your PC to you. We make sure that everything is functioning optimally and efficiently before it leaves our office.

We also provide a comprehensive report of all service work completed on the computer. This way, you have peace of mind knowing exactly what has been done to ensure its successful operation in the future.

We take great pride in providing exceptional customer service, so when we deliver your repaired PC back to you, we don’t just drop it off at your doorstep or leave it with someone else. Instead, we hand over the device to you while walking through an extensive checklist together—ensuring that every component works as expected and answering any questions you may have about how to use certain features or programs.

And if something goes wrong after delivery, don’t worry! We offer extended warranties for a year after purchase and will fix any issues free of charge during this period. You can rest assured that no matter what happens down the line, you’ll be able to get help from us swiftly and without any additional cost.

At the end of each job, we thank our customers for their business by giving them a few surprise gifts such as complimentary software packages or helpful tips on maximizing their system’s performance.

It’s our mission to exceed expectations and build long-lasting relationships with our clients—and these small tokens demonstrate our commitment to achieving those goals!


Our repair process is one of the most comprehensive in the industry. We understand that having your computer repaired can be a stressful experience, so we make sure to take extra care and attention when repairing our clients’ machines.

From drop off to pick up, each step of our repair process is like following a carefully laid out map; all designed to get you back on track with minimal disruption.

From basic troubleshooting and backing up files, to testing hard drives and I/O devices, we have it covered. Finally, after running burn-in tests, we return your machine as good as new – a shining beacon ready for anything!

We believe our process is second to none; providing an expert service at every turn – just like a well-oiled machine.

So if you’re looking for reliable tech support and high-quality PC repairs, then look no further than us!

I am a computer engineer holding a bachelor's degree in Computer Science, complemented by a Master's in Business Administration from University of Strathclyde, Scotland. I currently work as a Senior IT Consultant in Melbourne, Australia. With over 15 years of...