Internet speeds never used to be an issue in the good old days when we had the dial-up connection. Dial-up modems took ages to connect and webpages were very slow to load…but we were patient enough.
In fact, internet availability is always on the top of our list when we reallocate our home or office.
With experience, we’ve found that some internet service providers simply ship the hardware and expect the consumer or end-user to figure out the connections and setup it up all by themselves. Setting up a new modem or internet connection requires a fair bit of technical knowledge – it’s never too easy as what’s written on the instructions card.
Some providers do send out internet technicians to setup and configure the internet connection at your home or business, but they often leave out bits and pieces such as reconnecting the printers, security cameras, testing out Wi-Fi coverage and speed etc leaving you dissatisfied and frustrated.
Have you had a situation where the service provider’s support team hung up on you because they said it’s not their fault and it should be an issue with your computer or laptop? – Yes, we’ve seen and heard it all! Believe it or not, in some cases, this is true. Software or hardware issues can terribly slow down the way a website loads on your computer or laptop. Our technicians are able to diagnose these kinds of issues and provide you with a permanent solution.
Things can get really frustrating especially if you’ve got a business to run or kids to look after. All you need is someone who can understand your needs get the job done without any hassle. This is where we come in! Our technicians are able to translate technical language and jargon, used especially by internet service providers, into simple and plain down-to-earth easy-to-understand English.