How To Fix Zoom Error Code 10004? (2023 Updated)

How To Fix Zoom Error Code 10004

Can’t join a Zoom meeting?

Are you experiencing Zoom Error Code 10004? 

We fixed this error for a client in May, so thought it would best to spread out the knowledge on what steps we took to fix the error.

First, What is Zoom?

Zoom is a cloud-based communication program that allows users to have virtual video and audio conferences, live chat, and screen sharing.

It is an incredibly versatile platform that can be used for business meetings, educational classes, social gatherings, and more.

Zoom’s software suite includes features like HD video conferencing, instant messaging, file-sharing tools, whiteboard capabilities, recording options, and more. 

Zoom has become a popular choice for remote work and distance learning due to its ease of use and security features.

What is the Zoom Error Code 10004?

The Zoom error code 10004 is an indication that something unexpected happened during the setup process of your account or meeting session. You may experience difficulty accessing the Zoom app due to this error.

It is usually encountered when users attempt to open their newly installed Zoom app for the first time.

It occurs because of an unsuccessful connection between your computer and the Zoom servers for self-update. Even during installation, or while you are on a Zoom call, this error can occur.

The most common cause of this issue is slow internet speed, which prevents updates from downloading properly.

Another reason could be a faulty installation due to corrupt files being downloaded or incorrect settings in your system environment variables.

To fix this issue, you need to check if your internet connection is working properly and try reinstalling/updating the Zoom app using a reliable source like App Store or Google Play Store on Android devices.

You can also try running several troubleshooting steps such as resetting your system environment variables, deleting temporary files, and updating drivers on Windows systems.

What Are the Reasons Behind This Error?

1. Zoom Server Issues

The error may occur when Zoom servers are under maintenance or if there are any other issues with it. 

It can also happen due to poor internet connection or large amounts of traffic on the servers

This is the way to access the Zoom server status.
Step 1: Launch your internet browser. Use Chrome, Firefox, or any other browser.
Step 2: Enter “status.zoom.us” into the address bar and press the ‘Enter’ key. 
Step 3: If all the features and operations of the Zoom application are functioning properly, you will come across the notification saying ‘All Systems Operational’.
Step 4: You can scroll down and explore various dropdown menus like ‘Zoom Support’ or ‘Zoom Meetings.’ By clicking on the addition symbol (‘+’), you can check the current status. 

Search for the error message, which will be displayed in Red.

2. Internet Connectivity Problems

If your internet connection is slow or unreliable, it can lead to difficulties using Zoom. This often manifests as a 10004 error code. It occurs when the Zoom server has trouble communicating with your device due to an unstable or insufficient internet connection.

To resolve this issue you should:

  • Check your network speed and make sure it meets Zoom’s minimum requirements
  • Test the connection by trying another device in the same network
  • Make sure all firewalls are configured properly
  • Reset the router if necessary
  • Reconnect to the WiFi network

3. Zoom Is Unable To Auto-Update

If your app isn’t updating, you’re likely to see the 10004 issue.

This is a Zoom error code that indicates an auto-update failure.

The cause of this problem is typically related to the device’s internet connection or other technical issues preventing a successful update.

The error typically goes away after a successful update.

4. A Third-Party Software Interference

Now, if auto-updating your Zoom client failed to fix the error code, then it’s possible that a third-party application, like an antivirus program, is blocking the connection to Zoom’s servers. 

To help resolve this issue, try closing all unnecessary applications running in the background and disabling your antivirus program for now.

If such interference by a third-party app caused the problem, it should go away after doing this.

7 Methods to Fix Zoom Error Code 10004

1. Restart your router and computer

Restarting your router and computer can help fix the error, and I would do this first!

 To do this, you’ll need to press Ctrl + Alt + Del keys simultaneously to open Task Manager.

Then locate Zoom in the list of processes and select it. Click on End Task to close the Zoom app and confirm if prompted.

Restart both your PC and router afterward.

A table of steps is provided below for further ease of understanding:

Steps Description
1 Press Ctrl + Alt + Del keys simultaneously to open Task Manager.
2 Locate Zoom in the list of processes and select it.
3 Click on End Task to close the Zoom app. Confirm if prompted.
4 Restart both your PC and router afterward for extra protection.

2. Restart Windows in Safe Mode and try starting Zoom again

If restarting your router and computer doesn’t help, try booting into Safe Mode on Windows and then launching Zoom again.

This can be done by pressing the F8 key when you turn your computer on.

Once in Safe Mode, only basic files and drivers are loaded so it’s possible to identify any software conflicts that may have been causing it

Try running Zoom again to see if this resolves the issue.

If it does, you can reboot normally out of Safe Mode and continue with your work.

3. Turn off background apps running on your computer.

Close any apps running in the background before updating Zoom.

Doing this can help free up resources on your devices like RAM, internet speed, and more for Zoom to use instead.

Take a look at the image below to see how it might look when various applications are running in the background.

Applications Status
App 1 Running
App 2 Running
Zoom Not Running
App 3 Running

4. Test Your Internet Connection

Check your internet connection to make sure it’s not causing the issue.

Test your speed using ‘FAST.com’, which will show you how fast your connection is in seconds.

Click ‘Show more info’ for additional details:

  1. Download Speed
  2. Upload Speed
  3. Ping rate

If your speed is below the 1.5 Mbps requirement, try connecting to another source of internet or restarting your router.

5. Check Zoom Server Status

Seeing if the Zoom servers are up and running is an important step to take if you suspect that your issue may be related to them.

To check the status of the Zoom services, go to status.zoom.us in your web browser and look for any possible issues with all the available services.

If they’re working as expected, then it’s likely that your issue is not related to the servers and could be stemming from something else.

Service Status Description
HD Video Operational High-definition video conferencing
Audio Operational Voice calls between meeting participants
Chat Operational Text chat between meeting participants
Recordings Operational Save recordings of meetings for later review

6. Disable antivirus software

If your antivirus is blocking Zoom, you’ll need to disable it.

You can do this by heading to your computer settings and selecting the Privacy & Security option.

Then click ‘Windows Security’, choose ‘Open Windows Security’, and then select ‘Virus & threat protection’.

Under the ‘Virus & threat protection settings heading, click ‘Manage settings and toggle off the Real-time Protection button.

This will turn off your anti-virus program, allowing Zoom to connect without any problems.

If you have an antivirus downloaded from the internet, make sure that it’s disabled too for maximum effectiveness.

7. Update Zoom Manually

Updating your Zoom application manually is a straightforward process that can help you get rid of the 10004 error.

Here’s how:

  • Open Zoom on PC or Mac and ignore the update 10004 error that may show.
  • Click the user icon in the top right corner.
  • Select ‘Check for Updates.’
  • If there’s an update available, allow the blue progress bar to complete then click ‘Install.’
  • Relaunch the app when done, and you’ll see a message window confirming success.

Update regularly for optimal performance!

8. Allow Zoom to Pass Through Windows Defender Firewall

To ensure that Zoom can pass through your Windows Defender Firewall, you’ll need to allow it access in the firewall settings.

Here are the steps to follow:

  1. Launch ‘Run’ by searching for it or pressing Windows+R.
  2. Type in “firewall.cpl” and click ‘OK.’
  3. Go to ‘Allow an app or feature through Windows Defender Firewall.’
  4. Click on ‘Change settings.’
  5. Find ‘Zoom Video Conference’ and tick both the Private and Public boxes.
  6. If you don’t find it, click on ‘Allow another app.’
  7. Select the Zoom folder and press OK.
  8. Allow Zoom Video Conference for both network access options.

Now try using Zoom again, as it should be able to pass through your firewall this time!

9. Clear Zoom Cache and Associated Cookies

If you’re still having trouble with Zoom, it could be due to corrupt cache files and cookies.

To remedy this issue, exit the app and launch ‘Run.’ Type in ‘AppData’ and click OK.

Open the ‘Zoom’ folder, find another folder named ‘data,’ delete it, then relaunch Zoom.

Sign in using your login credentials and you should be good to go!

Clearing your cache and cookies is an easy way to fix connection issues and get back on track with using Zoom.

10. Uninstall and Then Reinstall Zoom for Windows and Mac

If you’ve tried updating Zoom and still can’t get it to work, uninstalling and reinstalling may help.

For Windows users:
1) Open the Control Panel.
2) Locate ‘Uninstall a program’ and right-click on Zoom.
3) Choose ‘Uninstall’.
4) Go to the official Zoom website to install it again.

For Mac users:
1) Visit the download page in Safari or your preferred browser.
2) Click the blue Download button for Intel chips or “for Macs with Apple Silicon chips” if applicable.
3) Double-click the file after downloading it to install Zoom.

Frequently Asked Questions

How Often Does the Zoom Error Code 10004 Occur?

It depends on a variety of factors.

Generally speaking, this error can occur when there are too many people in a given meeting when the network connection is weak, or if the audio settings are not properly configured.

To avoid this issue in future meetings, make sure that you have a reliable internet connection and that your audio settings are properly configured.

Additionally, try to limit the number of participants in each meeting to prevent any potential issues.

Is the Zoom Error Code 10004 Specific to a Certain Type of Device?

Is it specific to a certain type of device?

The error can occur on any device, whether you’re using a laptop, tablet, or smartphone.

While this is an error code that may appear more frequently with certain devices than others, it is not exclusive to one particular type.

Therefore, users of all devices need to be aware of how this error might affect their Zoom experience.

What Are the Long-Term Effects of the Zoom Update Error Code 10004?

You may have difficulty joining or creating meetings.

Your video and audio quality could suffer due to connectivity issues, as well as frequent disconnects or freezes.

Additionally, your data could be at risk of being exposed if the error is not addressed properly and promptly. To protect yourself and ensure smooth functioning, it’s important to address this error quickly.

So don’t worry if you experience this error – you can get back to your meetings in no time!

Q: How do I fix Zoom Error Code 10004?

A: To fix Zoom Error Code 10004, you can try the following solutions:

Q: Why am I unable to install updates for Zoom?

A: If you are unable to install updates for Zoom, it could be due to various reasons such as network issues, incompatible software, or insufficient storage space.

Q: How can I install updates for Zoom?

A: To install updates for Zoom, you can follow these steps:

  1. Open the Zoom application on your device.
  2. 2. Go to the “Help” or “Settings” section.
  3. 3. Look for the option to check for updates.
  4. 4. If updates are available, click on the “Install” button.
  5. 5. Wait for the updates to be installed.

Q: Where can I get Zoom support for Error Code 10004?

A: If you need support for Zoom Error Code 10004, you can visit the official Zoom support website or contact their customer support team for assistance. You can also ring us anytime for support on Zoom errors!

Q: Can I encounter Zoom Error Code 10004 on a Mac?

A: Yes, Zoom Error Code 10004 can occur on both Windows and Mac devices.

The error is not specific to a particular operating system.

Author:
I am a computer engineer holding a bachelor's degree in Computer Science, complemented by a Master's in Business Administration from University of Strathclyde, Scotland. I currently work as a Senior IT Consultant in Melbourne, Australia. With over 15 years of...