How do I fix a network printer that is not printing?

how do I fix a network printer that is not printing

One of my clients got this error on his printer after he tried to add it to the network.

It said: Printer(“Network”) failed for reason: Unable to find print driver [xxxxx]. Do you want to add it? (Yes, No).

and another one:

“Location: xxx \\servername\sharename” The specified location is either unavailable or does not exist., Error 0x8007001F, Make sure the device and port are configured correctly and try again. The specific port name cannot be found in the list of ports on local computer.”

How do I fix a network printer that is not printing?

Network printers are very useful for printers that will be shared by multiple people or computers. However, sometimes they can cause problems and become unresponsive to the operating system. This is usually caused by an incorrect configuration of the printer’s network settings and can be repaired using some basic troubleshooting steps. A good place to start would be to check the IP Address of the device as this may have been changed inadvertently. If this does not resolve the issue then there may be an issue with how Windows handles sharing printers on a network and so it would be necessary to re-enable printer sharing if this has previously been disabled.

Basic first steps:

  1. Make sure the printer has power and is powered on.
  2. Ensure that the Ethernet cable is connected to the computer and the back of the printer, if on a wired connection and if one WiFi – ensure that the printer is connected to the network.

More advanced steps:

Test your drivers

When installing a new printer on the network, take some time to test out the device. Connect the printer to your computer using either a USB cable or Ethernet cable, which you can find in the box with your printer. Then, launch a new document on your computer and print it to see whether or not your computer “sees” the printer.

First, you must identify which kind of connection you are using to print with the printer.

If you are connected via wireless, turn off the power save mode on both devices (printer and router), keep other devices that may be interfering turned off while testing for connectivity issues (e.g., cordless phones), and restart all equipment. Make sure that both router and printer are on powered on state before launching any new document on your computer to test for connectivity issues. If your computer is still unable to detect the shared printer, turn off power save mode on both devices (printer and router) while testing for connectivity issues via USB. Check for issues with the USB cable to ensure that it is firmly connected to both devices and try using another compatible cable to test if that resolves any issues. If possible, try connecting the printer directly to your computer without the router on an available port on either device (e.g., on a direct wired connection) via wireless. “Take note of what kind of connection you are using (wireless or wired) when attempting to print.” Make sure that wireless drivers are properly installed on both printer and computer system. If this does not fix connectivity issues, restart your equipment before retesting connection again.

Error codes/messages via network

Troubleshoot connection settings by testing different configurations within your router’s administration page.

Error code/message on printer display: It is possible that the problem lies within your printer. Your paper may be jammed, or you may simply need to replace ink cartridges. If the error message appears on your computer screen this problem could be resolved by restarting your router and then attempting printing again. Make sure you are using the correct driver for your operating system (Windows or Mac).

If these methods do not work, try connecting another compatible printer to the same network as the original printer. Attempt to print something from this new printer. If it works, you can return to your original printer and attempt update firmware or drivers (only resorting to resetting if previous steps do not resolve issue).

For other issues including hardware failure and paper jams carefully review your printer manual and consult printer manufacturer if necessary.

Common network printers:

  1. Canon
  2. Fujitsu

Print jobs are sent to the printer but they never actually print

A possible cause for this issue is if there is not enough memory in the printer’s buffer. This can be easily solved by deleting the file from the spooler area of memory (click here  for instructions). Another solution could be that an incorrect driver has been installed which is preventing printing, reinstalling the correct driver may fix this issue. If all else fails, resetting your printer will restore everything back to its original factory state including any settings or customizations. This will reset any error messages that you might be having on your printout, or anything that may be preventing it from printing.

To fix the issue by clearing the printer’s spooler, follow these steps:

1) Print a document to make sure there is nothing in your printer’s memory.  If there is another document in the memory, delete this file and continue with step 2.

2) Type “services.msc” (without quotes) into your prompt and press enter (this opens up services).

3) Scroll down to Print Spooler and double click it to open up its options. Click Stop if the service is running, then under Startup type select Disabled from the drop down menu.

4) Right click the printer in question and go to properties. In the General tab, make sure you have selected the correct port from the drop down menu.  In most cases it will be Standard TCP/IP Port. If this does not apply to your printer, then select Other… and find the specific file that applies to your printer’s port type.

5) Once you have made sure that you have selected the correct port under Advanced, click OK. Now exit out of all opened windows and restart your computer for changes to take effect.

6) Check to see if your printer is now working by printing a document or scanning a document into a file on your computer.

If none of these steps work, contact your printer manufacturer. They will be able to diagnose and most likely fix the issue you are having with your printer.

How to change port settings on your computer?

printer-port

If you are unable to print or access your printer, it may be an issue with the port settings on your computer.

1) Go to Control Panel and find the Ports (COM & LPT).

2) Now select any other ports under Other Port Types (if applicable) and click Properties.

3) On this screen make sure the correct port type is selected for each of your printers listed. If one does not apply, then select Other… and find the specific file that applies to your printer’s type.

4) Once you have made sure that you have selected the correct port type under Advanced, click OK. Now exit out of all opened windows and restart your computer for . Make sure you have selected the correct port from the drop down menu.  In most cases it will be Standard TCP/IP Port. If this does not apply to your printer, then select Other… and find the specific file that applies to your printer’s port type.

5) Once you have made sure that you have selected the correct port under Advanced, click OK. Now exit out of all opened windows and restart your computer for changes to take effect.

6) Check to see if your printer is now working by printing a document or scanning a document into a file on your computer.

If you still can’t get it to work, please get one of our technician to fix issues with your printer.