Guided Access Not Working On iPhone Or iPad? Try These Fixes for iOS [2023]

Guided Access Not Working On iPhone Or iPad Try These Fixes for iOS

Are you having trouble using guided access on your iPhone or iPad?

Don’t worry, it’s a common issue.

With the right fixes, you can get back up and running in no time.

Read on to learn how to get back in control of your device!

Key Takeaways

  • Enabling Guided Access through the Accessibility Shortcut can help troubleshoot issues.
  • Triple-clicking the Home/Power button is the only way to enable Guided Access.
  • Guided Access can be used on all apps except the Settings app, making it useful for limiting access and controlling app usage.
  • Troubleshooting Guided Access may involve deleting the Kiosk policy, restoring the iPhone via iTunes, force restarting the device, or checking Screen Time settings.


Guided Access is a useful feature that helps protect your privacy, but if it’s not working properly, don’t worry–there are some fixes you can try.

Guided Access limits the content a user can access on your device and is helpful when you want to let someone borrow your iPhone or iPad without them accessing certain apps. But if they’re still able to access content despite having Guided Access enabled, or if the triple-click isn’t working for Guided Access, there are solutions available.

First off, check that you’ve enabled the feature correctly. Make sure that all of the settings within Guided Access are correctly set up and that any content you want restricted is blocked off. If that doesn’t help, try restarting your device and ensuring all apps have been updated to their latest version.

If those steps don’t work either, consider resetting your iPhone/iPad settings by going into Settings > General > Reset > Reset All Settings. This will erase all data from other apps like Wi-Fi networks and passwords so make sure you back up any important data first!

Finally, if nothing else works then perform a factory reset of your device which will return it to its original state when it was purchased.

Hopefully one of these fixes will work for you so you can get back to using Guided Access as intended without having any issues!

Firstly, What is Guided Access?

Guided Access is a feature on iOS devices that restricts device usage to one app and allows users to customize which features are available. It can be an incredibly helpful tool for those who want to stay focused on a task or simply need more control over their device.

With Guided Access, you can:

  • Disable the home button so users cannot abandon the software
  • Limit the amount of time spent on an application
  • Restrict certain areas of the screen from being accessed
  • Deactivate touch input on certain parts of the screen
  • Block specific keyboard characters and symbols

This feature helps users be in full control of their devices, allowing them to focus on what matters most without worrying about distractions or security risks.

If you’re looking for a way to stay productive and organized, Guided Access is a great tool for mastering your iOS device.

Why Is Guided Access Not Working On iPhone Or iPad?

There are several reasons why this might be the case:

  1. You may not have enabled Guided Access in your iOS device settings.
  2. You may not have enabled the accessibility shortcut for Guided Access.
  3. Software bugs could be preventing it from working correctly.
  4. The power button might be damaged or restricted by a case.

Whatever the cause, it’s important to take action quickly so that you can get back up and running with Guided Access as soon as possible.

Taking a few simple steps now can help prevent further issues down the line and ensure that you remain productive on your iPhone or iPad when using Guided Access features.

How to Use Guided Access on iPhone/iPad?

To enable Guided Access on your device, follow these steps:

  1. Triple-click the ‘Home’ button or the ‘Side’ button, depending on your device.
  2. Draw a circle around the parts of the screen you want to restrict access to.
  3. Choose whether or not to grant access to certain features like Sleep/Wake and Volume buttons in Options.
  4. Tap Start at the top of the screen.

Fix Guided Access Not Working With These Steps:

I Would First Check My Screen Time Settings




Check your Screen Time settings to see if the app that requires Guided Access is in the restricted list.

If it is, you’ll need to remove it from this list before turning on guided access. Here’s how:

  • To remove an app from the Screen Time restricted list:
  • Open ‘Settings’ and select ‘Screen Time
  • Tap ‘Content & Privacy Restrictions’, then tap ‘Content Restrictions’.
  • Tap the app you want to unblock, then tap ‘Delete App’.

To turn on Guided Access in another app:

  • Go back to ‘Settings’ and select ‘Accessibility’, then tap ‘Guided Access
  • Turn on Guided Access by tapping the toggle switch next to it. This will enable you to use the feature without having any restrictions imposed by Screen Time.

Once you’ve followed these steps, try using Guided Access again with your device and see if that solves the problem.

Keep in mind that these instructions are intended for devices running iOS 12 or later versions of Apple’s operating system.

1. Check Your Guided Access Settings




To ensure Guided Access is properly enabled, review the settings you’ve customized.

Triple-click your Home or Side button to enable it, then triple-click again to access its Options.

Here you can toggle on and off different features like Touch, Software Keyboards, and Time Limit.

If Touch is enabled, other people will be able to explore the app’s contents; so make sure it’s disabled if that’s not what you want.

Also, turn off Software Keyboards if you don’t want users typing anything in the opened app.

Lastly, toggle off the Time Limit to prevent a Guided Access session from ending automatically.

With these steps taken care of, your device should now be secured with Guided Access!

2. Turn It and Turn It On Again

If you’re experiencing issues with Guided Access, toggle it off and back on again. To do this, head to Settings > Accessibility > Guided Access. Turn the feature off and then on again. It’s a simple fix that could resolve any random glitches.

Once the feature is toggled back on, launch your desired app and triple-click your Home or Side button as usual. You should be able to access Guided Access without any further problems. If it still isn’t working, check that the setting has been enabled correctly on the Guided Access page in Settings.




It’s important to note that this method won’t work if you can’t trigger Guided Access using a triple click of either your Home or Side button in the first place. In such cases, you may need to look into alternative methods for troubleshooting Guided Access issues on iPhone or iPad devices running iOS software.

To prevent future problems with Guided Access, make sure all settings are correct before you start using it each time. This includes double-checking all options under Settings > Accessibility > Guided Access and ensuring they are set up exactly how you want them for optimal use of this feature when needed.

3. Check If the Power Button of Guided Access Is Not Working on a Triple Click.

Check the power button to see if it is damaged or blocked by a case, as this can prevent Guided Access from working. It’s worth taking a closer look at your iPhone’s buttons to make sure they are in good condition. If you find any damage, then replacing the power or home button may be necessary.

Additionally, check that the case on your iPhone isn’t blocking access to the buttons. This can interfere with the triple click required for activating Guided Access and should be adjusted if needed.

If you’re not able to identify any issue with your buttons or case, then resetting all settings on your device may help get things back running smoothly.

You should also verify that you have an updated iOS version installed on your phone and that updates are being regularly downloaded and installed when available.

4. How To Enable the Accessibility Shortcut if Guided Access Won’t Turn on?




Enabling the Accessibility Shortcut may help get Guided Access running again.

Open your Settings app and tap on Accessibility.

Scroll down to find the Accessibility Shortcut option and ensure that the Guided Access option is checked. If it isn’t, go ahead and check it now.

This will enable you to use a triple-click on the side or home button to activate Guided Access without any problems.

If you’re still having issues with Guided Access not working, there are a few other fixes you can try, such as resetting all settings, restarting your device, updating your iOS version, or making sure that all of your apps are up-to-date.

These options could potentially solve any underlying issues with your device that might be preventing Guided Access from working properly.

Remember that enabling the accessibility shortcut should always be one of the first steps when trying to troubleshoot an issue with guided access not working on an iPhone or iPad.

Don’t forget to check this setting before attempting any other fixes as it could save you time and energy in getting guided access back up and running again!

5. Restart Your iPhone

Restarting your smartphone is often the quickest and easiest way to resolve any issues you may be having.

This procedure, known as a soft reset or force restart, is the most recommended solution when it comes to troubleshooting problems with Guided Access on an iPhone or iPad.

There are several reasons why performing this action can fix many of the common issues users experience.

A force restart clears any temporary files that have accumulated on your device and frees up memory space for new processes. It also ensures that all software services are running properly, so if there is a bug within one of them, it will be eliminated after the reset.

In addition, a restart refreshes any settings that may have been corrupted due to conflicting applications or other factors.

6. Update Your iPhone

Updating your phone’s iOS may help resolve any issues you’re having with Guided Access. To check if an update is available, go to Settings > General > Software Update.

This can be incredibly helpful when it comes to fixing problems, as new versions of iOS come with bug fixes and performance improvements that can fix any glitches you’re experiencing.

If a new version is available for your device, select ‘Download and Install’ and follow the on-screen instructions.

Once the update has been installed, restart your iPhone or iPad to ensure that the changes have taken effect.

That said, updating your device should give you access to the latest features and improvements; it may even help solve your Guided Access problem.

7. Delete the Kiosk Policy

If guided access isn’t working on your iPhone or iPad, try this fix.

Deleting the Kiosk policy can help you get back up and running.

Here’s what to do:

  • Navigate to the ‘Policies’ tab and select the ‘Kiosk policy’.
  • Press the ‘Manage’ button and select ‘Move to archive’.
  • Choose the archived policy and press the ‘Manage’ button.
  • Finally, press the ‘Delete’ button to remove the policy.

It’s important to note that deleting a Kiosk policy only works if it has not been installed yet or if Guided Access is in supervised mode.

Do all these steps carefully for successful results!

8. Restore Your iPhone to an Older iOS Version (If Possible)

If rolling back to an earlier version of iOS might be the solution, restoring your iPhone to an older version of the operating system is an option.

To do this, you’ll need access to a computer with iTunes installed. Once you have that taken care of, here’s what you should do:

  1. Connect your iPhone to the computer using a USB cable and launch iTunes.
  2. Go to Device > Summary and click ‘Restore iPhone’.
  3. Choose ‘Restore from Backup’ when prompted and select an appropriate backup file from the list provided.

After completing these steps, you will be running on a previous version of iOS, and Guided Access should work as usual.

However, it’s important to note that any data or apps added after creating the backup won’t be available after restoring your phone, so make sure that all necessary information is backed up beforehand.

9. Reset Your iPhone

Resetting all settings on your iPhone may be the last option to get Guided Access working again.

To do this, go to Settings > General > Transfer or Reset iPhone > Reset > Reset All Settings. This procedure restores all settings on your iPhone to their default state. 




Don’t worry, though — following these steps carefully won’t delete any data from your device.

It’s important to understand that resetting all settings affects more than just Guided Access.

For example, it will also change how you’ve customized things like wallpaper, notifications, and privacy settings. It will also reset Wi-Fi passwords and other network connections you have set up on your phone.

Before going ahead and resetting everything, make sure you back up any important information stored on your device first.

That way, if there are any issues after the reset is complete, you can restore the data quickly as well as start over with a clean slate for a new configuration of settings for Guided Access and other features of your phone.

For those who are comfortable with technology and don’t mind tinkering around with different options until they find what works best for them, resetting all settings could be a good solution in getting Guided Access back up and running again on their iPhones or iPads.


Does Guided Access work on all iOS apps On iPhone And iPad?

Yes, apart from the Settings app, Guided Access does work on all apps.

This is a great feature for parents and teachers who want to limit access to certain apps or features for children or students.

With Guided Access, you can limit how long someone can use an app, as well as restrict them from leaving an app without permission. You can also turn off touch input on parts of the screen where you don’t want users to interact.

So if you’re worried about kids accessing inappropriate content or having too much free time with their devices, then Guided Access is a great option for keeping things safe and secure. It’s very easy to set up — just open the Settings app and select ‘Guided Access’ under Restrictions. Then toggle it on and set up the restrictions that are appropriate for your needs.

Once it’s all set up, activating Guided Access is simple: just triple-click the Home/Power button while in an app that you want to lock down. Then draw around any areas of the screen that you don’t want your users interacting with, enter a passcode when prompted, and you’re good to go!

It’s important to note that Guided Access won’t work if Touch ID or Face ID are enabled on your device – so make sure these features are turned off before trying out this feature.

All in all, though, Guided Access works across most apps – giving parents and teachers peace of mind when it comes to device usage by kids and students alike!

How long can you enable Guided Access on your iPhone or iPad?

With Guided Access, you can set a duration limit for how long someone can use an app on your iPhone or iPad.

This allows you to control and manage the time that a user spends on their device, whether it’s for educational purposes or personal use.

You can adjust the length of time that Guided Access is enabled in the settings menu on your iPhone or iPad. The default setting is 3 hours, but this can be changed depending on your needs. For example, if you want to give someone access to a particular app for only 15 minutes, you can set the timer accordingly.

You also have the option to disable certain features within an app while using Guided Access mode.

This includes volume buttons, motion sensors, and even touch controls such as swiping or pinching with two fingers. Disabling these features within an app while using Guided Access mode, gives you greater control over what people can do with their devices while they have access to them.

Guided Access provides a great way for parents and teachers alike to monitor the usage of their devices by children and students respectively. It also allows others who need support with technology-based tasks like shopping online or filling out forms to do so without having unlimited access which could lead them into trouble.

With Guided Access in place, users get directed down specific paths which helps keep everyone safe while exploring digital content with confidence.

What should I do if I can’t exit Guided Access mode even after pressing the Home button?

If you’re unable to exit Guided Access mode even after pressing the Home or Side button, try forcing a restart of your device. This should help you get out of the state where you can’t leave Guided Access mode.

To do this, press and hold down the power button until the “Slide to Power Off” screen appears. Then, slide it across and wait for your device to shut down completely. Once your device has turned off, wait a few seconds before pressing and holding down the power button again to turn it back on.

If restarting doesn’t work, you can also try resetting all settings by going into Settings > General > Reset > Reset All Settings. Keep in mind that this will erase all preferences and settings from your iPhone or iPad, so make sure that you have backed up any important data before proceeding with this option.

Can I use Guided Access simultaneously?

No, you cannot use Guided Access simultaneously across different apps.

Unfortunately, when using this feature, you are limited to focusing on one app or feature at a time. If you try to enable multiple apps for Guided Access, the mode won’t work.

That being said, if you need to switch between two different apps in Guided Access mode, make sure to disable the first one before enabling the second one. To do this quickly and easily, simply triple-click your Home or Side button while in the app that’s enabled for Guided Access and select ‘End’ from the menu that appears.

Then open up the other app and triple-click again—this time selecting ‘Start’. Follow these steps and keep an eye on your device’s settings; with a little practice getting around this limitation won’t be a problem!

Does Guided Access have an impact on my phone’s notifications?

Guided Access can affect your device’s notifications or phone calls.

It is possible to adjust the Guided Access settings to limit incoming calls, as well as turn off notifications when using this mode on your iPhone or iPad. You just need to access the settings menu within Guided Access and choose which ones you want turned off.

If you are having trouble with notifications while in Guided Access, try double-checking these settings and making sure they are configured correctly for what you need.

Additionally, it is important to note that this feature will not disable incoming calls by default, so if you want this type of restriction in place then you will have to manually set it up yourself. To do so, open up the main Settings app on your device and look for the option labeled “Do Not Disturb” under “Phone” or “Notifications” depending on which version of iOS is installed on your device. Once enabled, this will block all incoming calls from reaching your phone while in Guided Access mode.

Can you enable Guided Access only by triple-clicking the home/power button?

Triple-clicking the home/power button is the only way to enable Guided Access on your iPhone or iPad.

This is done by pressing and holding the home/power button for three seconds, then releasing it. Once you have enabled this feature, you can use it to lock your device in a single app and limit access to other apps and settings.

To ensure that Guided Access works properly, make sure that the ‘Accessibility Shortcut’ is turned on. To do so, go into Settings > General > Accessibility > Accessibility Shortcut and select any of the features that can be used with Guided Access such as VoiceOver, Assistive Touch, Zoom, or Invert Colors.

Another tip to remember when using Guided Access is to set a passcode before starting it up. This will help prevent anyone from accessing your device if they don’t know the code. You should also check whether all of your desired features are enabled before activating Guided Access; otherwise, those options may not work correctly once you have started it up.

Guided Access can be an invaluable tool for those who need extra assistance with their iPhones or iPads but want more control over what is available on their devices at any given time. By triple-clicking the home/power button and setting up a few simple settings beforehand, you can ensure that this feature works exactly as intended without any issues or problems down the line.

Also Read: Face ID Not Working On iPhone?


No matter the issue you’re facing with Guided Access, these fixes should have you up and running in no time.

Don’t forget to review your settings, turn off and on again, restart your phone, check Screen Time Settings, and check for notifications or calls.

With this information in hand, you’ll be able to make informed decisions about how best to use Guided Access to keep your device secure.

Good luck!

I am a computer engineer holding a bachelor's degree in Computer Science, complemented by a Master's in Business Administration from University of Strathclyde, Scotland. I currently work as a Senior IT Consultant in Melbourne, Australia. With over 15 years of...