Fix “There Was an Error Connecting to the Apple ID Server”

There Was an Error Connecting to the Apple ID Server

User Case

We had a client last week who had this message come up when he was trying to sign in to his Apple iCloud.

#4 below fixed the error for him!

It couldn’t be the same for you, so do make sure you try out the other steps listed below too!

In our experience, 95% of the time it is related to your Apple iCloud credentials, and usually signing in and out of your device will fix this issue!

Key Takeaways

  • The error “There Was an Error Connecting to the Apple ID Server” can have multiple causes, including inconsistent date and time settings, poor WiFi connection, interference from third-party apps, system glitches, and incorrect password input.
  • Other additional causes of the error include using mobile data when restoring an iCloud backup, missing verification code sent by Apple, and restrictions in place for certain operations.
  • To fix the error, users can check the status of Apple servers, test their WiFi connection, turn off VPN, change time and date settings, set date and time to automatic, sign out and sign in again, reset network settings, or update the operating system.
  • For Mac users running Big Sur, specific fixes include signing out and signing in again, resetting the Apple ID password, obtaining the Apple ID verification code, restarting or updating the Mac, and keeping the new password safe. Similarly, for iPhones or iPads, users can try signing out and signing in again, as well as exploring other potential solutions.

What is this error all about?

This error can occur on MacBook Air, iPhone, and iPad devices. You may receive the notification stating ‘There was an error connecting to the Apple ID server’ when trying to use your Apple ID for various tasks such as resetting passwords, logging into iCloud/iMessage, or downloading software from the App Store.

Similarly, you may also get a message saying ‘Verification Failed.

or ‘There was an error connecting to the Apple ID server’ or ‘Verification Failed. There was a problem connecting to the server’ when attempting to log into iTunes or App Store on your iOS device.

This indicates that there is some issue with connecting to Apple’s servers which could be due to several causes.

Why is there an error connecting to the Apple ID server?

The cause of this issue could be related to your Apple ID, but it may also stem from WiFi connection, date and time settings, VPN interference, or an OS bug.

Inconsistent Date & Time settings can be a problem for the Apple ID server as it requires them to be correct in order to function properly.

Similarly, poor WiFi connection can disrupt the communication between your device and the server. Interferences from third-party apps like VPNs or anti-viruses can also lead to this problem. System glitches are another possible cause and they should not be overlooked either. Lastly, incorrect password input or iTunes authentication token glitch can prevent you from connecting to Apple ID server too.

Moreover, using mobile data when restoring an iCloud backup is also known to trigger this error message since there are some restrictions in place when dealing with such type of operation. Furthermore, you might have missed a verification code sent by Apple which is why you haven’t been able to log in successfully so far.

All these scenarios are potential causes for “verification failed error connecting to Apple ID server” issue.

1. Check the status of Apple servers

Checking the status of Apple servers is an important step when you can’t sign in to your ID.

To do this, visit apple.com/support/systemstatus.

Look for any services you need that are shown as red. If there’s been an issue with a service, there’ll be a link where you can read more about it.

apple-status

 

Check all the green services, too, just in case they’re not working properly either. If everything looks good and the problem persists, then it’s likely something else is causing the issue. You can try other methods such as checking your internet connection or making sure no one else is using your account at the same time.

2. Test your WiFi connection

Testing your WiFi connection is essential for verifying your Apple ID. Don’t use a phone’s hotspot and connect to a reliable WiFi network instead.

If you’re still having problems, turn the WiFi off and then back on from the menu bar or restart the router by flipping the switch on the back panel.

To test if it’s fully operational, go to speedtest.net and click ‘Go’. See how fast your Mac can download and upload files; if they’re much lower than stated in your contract, contact your ISP.

3. Turn off your VPN

 

turn_off_vpn

 

If you’ve tested your WiFi connection and are still having trouble connecting to the Apple ID server, it might be because of your VPN.

Your VPN is designed to protect your privacy, but sometimes it can interfere with certain settings or passwords.

To see if that’s the case here, try turning off your VPN and trying again. It’s easy: just click on the icon for your VPN in the menu bar at the top of your screen (or in System Preferences) and select ‘Disconnect.’

Then try resetting or updating Apple ID settings one more time – without a VPN this time – and see if that solves the problem.

4. Change Time & Date settings

Try changing your time and date settings; it could be the cause of the issue. Go to your device’s Settings, then select General > Date & Time. Make sure that Set Automatically is enabled, and that the time zone matches where you are located. If these settings are already enabled, try disabling them and setting a custom date and time manually. Once this is complete, restart your device and try connecting to the Apple ID server again.

If you’re still having trouble connecting to the Apple ID server after making these changes, check whether there are any other programs or services running on your device that might be interfering with its connection to Apple’s servers. For example, if you have a VPN running in the background on your device, disable it as this can cause conflicts when trying to connect with Apple servers.

Another thing worth considering is whether or not you have an active internet connection at all – sometimes internet connections drop out or become unstable which can cause issues with logging into services like iCloud or iTunes.

Try testing your connection by opening up a web browser and attempting to visit a website; if this doesn’t work then contact your ISP for help resolving any connectivity issues you may be experiencing.

5. Set date and time to automatic

 

date_time

 

To resolve the issue, it’s best to set your date and time automatically. Open System Preferences and select Date & Time. Then, check the box next to “Set date and time automatically”. Doing so will ensure that your computer is always using the correct time zone so that it can properly communicate with Apple’s servers. This should help prevent any future issues related to connection errors or apps not functioning properly due to incorrect times.

If you’re having trouble accessing certain services or apps on your Mac, this could be a sign that there’s an issue with your settings.

To avoid any further confusion, make sure you set your date and time automatically as soon as possible.

6. Sign out and sign in again

Signing out and then signing back in can help resolve connection issues when you encounter the ‘there was an error connecting to Apple ID server’ error.

This is because your device may have been inactive for some time while still being connected to Apple services like iTunes, which can cause an Auth token issue that prevents it from connecting to the server.

On a Mac running Big Sur, go to the Apple menu > System Preferences > Apple ID and click Overview > Sign Out. Select the appropriate box and click ‘Keep a Copy’ if you want to keep a copy of your iCloud data before signing out. Then click ‘Sign In’.

For iPhones or iPads, open Settings > Your Name and scroll down to the bottom. Tap ‘Sign Out’, enter your Apple ID details, then tap ‘Turn Off’. Turn on any data you want to save on your device, tap ‘Sign Out’ twice, then sign in again.

If this doesn’t work, try other solutions such as setting date and time automatically or restarting your device.

7. Reset your Apple ID password

If you’re still having trouble connecting, resetting your Apple ID password can help.

To do this, open System Preferences and select ‘Apple ID’.

Under Password & Security, click on ‘Change Password…’ and enter your Mac system password.

Then type in a new Apple ID password twice and hit ‘Change’.

You should now have a new password that will allow you to reconnect to the server.

Be sure to keep this new information safe – it’s important for the security of your Apple account.

With a newly reset password, you should be able to connect with no problem!

8. Get an Apple ID verification code

Getting an Apple ID verification code is easy. Just open System Preferences and follow these steps:

  1. Go to System Preferences and select Apple ID.
  2. Switch to the Password & Security tab.
  3. Click “Get a verification code” and copy it when you’re done.

You can use this code to sign into iCloud.com without entering your phone number or email address. It’s a convenient way to quickly regain access to your account if you forget your password or have trouble logging in from another device.

Plus, it helps keep your personal information secure since only you have access to this code.

All you need is a Mac computer and access to System Preferences, so you don’t need to have your phone with you at all times. 

9. Restart or update your Mac

Click the Apple logo in the menu bar and select Restart if you’re having trouble connecting to the Apple ID server.

If restarting doesn’t do the trick, open System Preferences and check Software Update to see if there’s an update available. Download and install it if so.

If not, try reinstalling macOS completely by pressing ⌘ + Option + R until you see a spinning globe, then release.

Select Reinstall macOS and click Continue, then follow the instructions that appear on screen.

Frequently Asked Questions

Is There a Way to Prevent This Error From Happening Again?

Yes, there are a few steps you can take to help avoid this error from occurring again.

First, make sure that you have a strong and stable internet connection.

Additionally, it can be helpful to restart the device and try signing in with your Apple ID again.

Finally, check for any recent iOS updates as these may fix any bugs that could be causing the issue.

Taking these steps should help prevent this error from happening again in the future.

Conclusion

It looks like you’ve had trouble connecting to the Apple ID server. Don’t worry, though – it’s a common issue and there are plenty of easy fixes!

Check the status of Apple servers, test your WiFi connection, sign out and sign in again, reset your password, get an Apple ID verification code, or even restart or update your Mac.

With any luck one of these solutions should do the trick and you’ll be able to connect successfully soon. Good luck!

Author:
I am a computer engineer holding a bachelor's degree in Computer Science, complemented by a Master's in Business Administration from University of Strathclyde, Scotland. I currently work as a Senior IT Consultant in Melbourne, Australia. With over 15 years of...