Fix: The Spotify application is not responding – Windows 10 / 11

Fix The Spotify application is not responding - Windows 10 11

Have you ever been ready to enjoy your favorite tunes on Spotify, only to be met with a frustrating “Spotify application not responding” error?

I’ve been there too and it’s an issue even common amongst Windows 7, 8, 10, and 11 users.

Reasons Why Spotify Application Becomes Unresponsive

Windows compatibility issues with Spotify can be a prominent cause. The design and functionality of this music streaming app sometimes conflict with certain Windows settings or software changes, leading to disrupted performance and responsiveness.

Some specific updates to your operating system or even outdated graphics drivers could potentially interfere with the smooth running of the app.

Another major factor that contributes to this issue is related to user data and caching problems. Your Spotify user data folder houses all your cached songs and login details which enhance the swift playback experience whenever you use the app next time.

However, over time, this cache file grows significantly in size causing latency issues hence making Spotify unresponsive. 

Deleting these cached files called LOCAL-FILES.BNK has proven effective in resolving such hitches by eliminating any possible contention between new data generation and old stored cache information from previous logins or song history.

Steps to Fix Unresponsive Spotify Application

1. Restarting the computer

If you’re facing this frustrating issue, one of the simplest yet effective steps you can take is to restart your computer.

Restarting helps clear out any temporary glitches or conflicts that may be causing the app to become unresponsive.

This essential troubleshooting step often resolves various software-related issues and can give your system a fresh start, potentially fixing the problem with Spotify. 

It might just be the solution you need to get back in tune with your favorite music streaming service.

2. Kill the Spotify processes in Task Manager

Next, one of the key steps you can take is to kill the background Spotify processes in Task Manager.

Here’s how:

  1. Open the Task Manager by pressing Ctrl + Shift + Esc simultaneously on your keyboard.
  2. Look for any processes under the name “Spotify”.
  3. Click on each Spotify process and hit the “End task” button to stop these operations.
  4. Once all Spotify tasks are terminated, close down Task Manager and try reopening your Spotify app.

3. Run the Taskkill command

If that doesn’t work – I would run the Taskkill command to get rid of any lurking processes.

This potent command works by forcefully closing the Spotify process running in the background of your system, thus potentially resolving any temporary glitch or conflict that might be causing problems.

To execute this operation, simply open Command Prompt and type “taskkill /IM spotify.exe /F” and then press Enter; it should end all processes associated with Spotify. 

4. Repair the Spotify app

Next, I would try to repair the app itself.

Repairing the Spotify app can help fix any underlying software-related problems that may be causing it to become unresponsive.

This can be done by selecting the “REPAIR” option if you have the Spotify app installed on your Windows computer. By choosing this option, the app will automatically scan for any errors or corrupted files and attempt to fix them.

5. Reinstall Spotify app

Uninstall and Reinstall the Spotify app from the Microsoft Store to resolve any issues that may be causing it to freeze or become unresponsive.

To do this, start by uninstalling the current version of Spotify from your device. Then, visit the official Spotify website and download the latest version of the app for your operating system.

Once downloaded, run the installation process and follow any on-screen instructions.

After a successful reinstallation, launch it again and see if it is now responsive.

Reinstalling can help fix corrupted files or other software conflicts that may have been causing the issue in previous versions of Spotify.

6. Clear the Spotify user data folder

To fix the “Spotify application is not responding” error, one effective solution is to delete the Spotify user data folder.

This folder contains cached data for songs and login details, which could be causing conflicts and preventing the app from running smoothly.

By removing this folder, you’re essentially starting with a clean slate.

To do this, navigate to the AppData directory in your file explorer (you can quickly access it by typing “%appdata%” into the search bar) and locate the Spotify subfolder within it.

Inside that folder, look for a subfolder called “-user” and delete it. This will remove all cached data associated with your Spotify account. After deleting the user data folder, try reopening the Spotify app to see if it resolves the unresponsiveness issue.

7. Does your firewall settings to block Spotify?

Here are the steps to follow:

  1. Open the Windows Defender Firewall:
  • Press the Windows key + R to open the Run dialog box.
  • Type “control firewall. cpl” and press Enter.
  • Click on “Allow an app or feature through Windows Defender Firewall” on the left-hand side of the window.
  • Click on “Change settings” if prompted for administrator permission.
  • Scroll down until you find “Spotify” in the list of applications.
  • Ensure that both the Public and Private checkboxes next to Spotify are checked.
  • If you cannot find Spotify in the list, click on “Allow another app…” and browse for the Spotify installation folder. Select any relevant executables or shortcuts associated with Spotify and add them to the allowed list.
  • Click “OK” to save the changes made to firewall settings.

8. Disable any security and firewall completely

This can help eliminate any conflicts that may be preventing Spotify from functioning properly.

Here’s how to do it:

  1. Open your third-party antivirus or security software.
  2. Look for settings related to firewall or network protection.
  3. Disable the firewall or network protection temporarily.
  4. If you have any other third-party firewall software installed, open it and disable the firewall as well.
  5. Make sure to remember that disabling your security software and firewall temporarily can leave your computer vulnerable, so it’s important to re-enable them after troubleshooting Spotify.

9. Disable / Reenable internet connections temporarily

 To troubleshoot this issue, you can try temporarily disconnecting your internet connection and then reconnect it after a few moments.

This simple step can help refresh the app’s connection and resolve any connectivity issues that may be causing it to freeze or become unresponsive.

By disabling your internet connection temporarily, you are allowing the Spotify app to reset its network settings and establish a new connection when you reconnect. 

9. Disable its hardware acceleration feature

This feature allows certain tasks to be offloaded to your computer’s graphics card, but sometimes it can cause conflicts with certain applications like Spotify.

To disable hardware acceleration in Spotify, go to the Settings menu by clicking on your username at the top-right corner of the app and selecting “Settings.” Scroll down to the “Display” section and toggle off the option that says “Enable hardware acceleration.”

By doing this, you ensure that Spotify runs solely on your computer’s processor without relying on any potential conflicts with your graphics card.

10. Use Spotify Web Player

If none of the above work, not to worry, just get in touch with a repair technician or you can even use Spotify’s Web Player.


Q: What if I can’t reinstall Spotify?

You can always try to reinstall Spotify by uninstalling it with a third-party app like Revo uninstaller. Then reinstall it from the Microsoft Store.

Q: Are there any benefits to hardware acceleration in Spotify?

 By offloading tasks to the hardware present in your system, rather than relying solely on the Spotify software, the utilization of hardware acceleration can aid in better overall quality and experience on the app.

Q: How can I stop Spotify from not responding on my mobile?

A: To stop Spotify from not responding on mobile, you can pretty much follow the same steps as outlined above.

Q: Is it safe to remove the Spotify cache?

Yes, for sure. It is safe to remove your Spotify cache.

Q: How can adding Spotify to the Windows Firewall help fix the app not responding?

A: Adding Spotify to the Windows Firewall can help fix the app not responding issue by allowing the app to communicate through the firewall without any restrictions. This ensures that Spotify can establish a proper network connection and function properly.

To add Spotify to the Windows Firewall, you can follow the steps mentioned earlier to check if Spotify is being blocked by the firewall.

I am a computer engineer holding a bachelor's degree in Computer Science, complemented by a Master's in Business Administration from University of Strathclyde, Scotland. I currently work as a Senior IT Consultant in Melbourne, Australia. With over 15 years of...