Fix the Mouse Scrolls up When I Scroll Down Issue [Updated 2023]


Do you ever find yourself scrolling down on your mouse and then, suddenly, it starts going up instead? This can be incredibly frustrating and even lead to lost work. Thankfully, there are some easy fixes for this issue.

In this article, I’ll explain why my mouse scrolls up when I scroll down and provide tips to help resolve the issue.

Key Takeaways

  • Adjust scroll settings in the Mouse settings of the Control Panel to find the most suitable number of lines scrolled at a time.
  • Disable the “Hide pointer while typing” option in Mouse Properties to prevent any interference with accurate scrolling.
  • Update the specific app where the scrolling issue occurs to improve performance, fix bugs, and ensure security patches are applied.
  • Troubleshoot the mouse by accessing Devices and Printers or Hardware and Sound in the Control Panel, selecting Troubleshoot for the mouse, and following the on-screen instructions to identify and resolve scrolling issues.

Why Does My Mouse Scroll Up When I Scroll Down

When scrolling, it’s common to experience a situation where the cursor moves in the opposite direction. This can be extremely frustrating when trying to make precise movements on the screen.

There are several potential causes for this issue:

  • Issues with the computer mouse itself, such as hardware or software malfunctions
  • The surface of your desk and mousepad may have dust or dirt that disrupts tracking movement
  • The sensitivity settings of your mouse may need to be adjusted
  • An outdated driver can interfere with proper operation

To determine why your mouse is scrolling up when you scroll down, you should start by troubleshooting each of these potential issues one by one. Check that all cords and connections are secure and that the mouse is functioning properly before moving on to other possible causes like surface debris or sensitivity settings.

Additionally, verify that your drivers are up-to-date so they don’t cause any interference. By taking some time to go through these steps, you’ll be able to identify and address the underlying problem quickly and get back to work without delay.

Tips to Resolve a Mouse Scrolling Issue

Clean the Mouse

Give your computer mouse a regular, thorough cleaning to keep it functioning properly. A microfiber cloth and an approved cleaning solution are best for removing gunk from the mouse’s surface. Pay special attention to the wheels and scroll wheel: they’re most prone to getting clogged up with debris.

Taking a few minutes weekly or bi-weekly can go a long way in ensuring that your mouse continues to work smoothly. Use gentle strokes when wiping down the body of the mouse, as well as around delicate components like USB connectors or switches.

Do not use water or any other liquid on the device; this may cause damage or malfunctioning of its parts. With regular care, you’ll be able to keep your computer mouse running optimally for years!

Download Driver Update

You need to download the driver update to fix your mouse scrolling issue. To do this, you’ll need to:

  • Plug your mouse into a USB port.
  • Access the settings page.
  • Look for new driver software in the list of options.
  • Download and install that software.
  • Restart your computer once completed.

Doing so will resolve any issues caused by an outdated driver, allowing your mouse to scroll up and down as normal.

Keep in mind that it may take several attempts before you find the right driver update, but in the end, it’s worth it for optimal device performance.

Change Settings

Adjusting your settings can help fix the issue with your device.

Head into your system’s settings app and look for mouse-related options.

If you find a scroll wheel tab, try out different settings to see if they resolve the problem.

This setting controls how many lines the mouse reads at a time, so experiment with it to find what works best for you.

It’s important to keep in mind that there is no one correct setting here; everyone has different preferences.

Don’t be afraid to try out multiple settings until you find something that feels right for you.

Reboot your computer

Rebooting your computer can help fix minor issues. It’s the first step in troubleshooting any issue, from a mouse that scrolls up when you scroll down to an application that won’t open. Restarting your computer allows it to clear out any temporary files and memory caches, freeing up resources so applications run better.

Here are three reasons why rebooting is the best way to start resolving a computing issue:

  • It clears out any stuck processes or programs that could be causing problems.
  • It refreshes device drivers and firmware updates.
  • It closes out all unnecessary programs and applications, allowing only essential services to remain active.

Check the connection

Checking the connection can help troubleshoot any issue. So, before doing anything else, try connecting the mouse to a different USB port.

Make sure that all cables are untangled and undamaged too.

For wireless mice, check if any other devices are interfering with the Bluetooth or WiFi connection by turning them off temporarily to see whether this helps.

If you’re still having trouble after trying these steps, it may be time to consider purchasing a new mouse.

Test on another PC

If the issue persists, try plugging the mouse into another computer to see if it works. This can help determine whether the problem lies with the mouse itself or is related to a software issue on the original computer.

To ensure successful testing, you’ll need to:

  • Ensure that the other PC has compatible drivers for your mouse.
  • Check that no apparent physical impediments are preventing smooth scrolling.
  • Make sure that all settings are adjusted correctly and are up-to-date.
  • Test different types of surfaces to make sure none of them causes unexpected behaviour.

Testing on another PC will give you an accurate representation of how your mouse should be functioning if it’s working properly. This can then serve as a point of comparison when troubleshooting on your main machine.

Change the Battery if it’s a Wireless Mouse

If your mouse isn’t working as it should, changing the battery could be a viable solution. It’s easy to do, but there are a few things you need to know first.

Make sure you switch off the mouse before replacing the battery and remove any existing batteries. Disconnecting the device from the computer may also be necessary so that it doesn’t interfere with other programs or applications on your system.

Then replace the old batteries with new ones of the same size and type, ensuring they’re inserted correctly into their compartments.

Once done, reconnect your mouse and turn it back on to test if it works properly now – if not, try another pair of new batteries or contact customer support for more assistance.

Change Mouse Scroll Setting

Changing the number of lines scrolled at a time could fix the issue.

Open my Control Panel and changed the view to Small Icons, then selected Mouse.

In the Wheel tab, change the number under ‘The following number of lines at a time.’

After experimenting with different numbers, 5 worked best for me.

To save changes, click OK.

This simple change should help reduce any jumping when scrolling.

Disable Pointer While Typing

Continuing from the previous subtopic, one potential solution to the mouse scrolling up when you scroll down issue is to disable the ‘Hide pointer while typing’ in your Mouse settings.

In the Control Panel, go to Mouse and then Pointer Options in Mouse Properties. Uncheck the box next to the Hide pointer while typing and this should solve your issue.

This setting can be helpful if you don’t want your cursor showing up everywhere but can make it difficult for accurate scrolling when enabled.

If this does not work, there may be another setting causing the issue and further investigation would be needed.

Update the specific Application

If the problem only occurs in a specific app, try updating it to see if that helps. Updating the app can bring new features and bug fixes that could help resolve the scrolling issue.

Here are some of the benefits of doing this:

  • Improved performance: Updated apps usually have better performance than their older versions.
  • Security patches: Updates often contain security patches that protect your data and device from malicious activities.
  • Bug fixes: The update may include bug fixes for any problems with the version you’re currently running.

Updating the app can make sure you’re using its most stable version, which could solve your mouse scrolling issue.

So go ahead and try it out!

Troubleshoot Mouse Settings

Troubleshooting can help determine if your mouse issue is related to software or hardware.

To do this, open the Control Panel and go to Devices and Printers or Hardware and Sound.

Right-click on your mouse and select Troubleshoot, then follow the on-screen instructions.

This will allow you to see if any issues with your mouse driver, settings, or hardware could be causing the scroll wheel to jump up when you try scrolling down.

If a problem is found, it will help you find a solution for it so that you can get back to using your mouse properly again.

Disable Tablet Mode

To disable Tablet mode, follow these steps:

  1. Open the Action Center on your PC by clicking the icon at the bottom-right corner.
  2. This will bring up various options, including tablet mode.
  3. Click on tablet mode to turn it off.
  4. Ensure that your mouse is functioning normally again.

Here are a few tips that may help you with this issue:

  • Check if tablet mode is enabled or not.
  • If it is already off, toggle it on and then off again.
  • Look for any loose connection between the mouse and laptop.
  • Ensure suitable settings such as speed and sensitivity are set properly.
  • Make sure that no dust or dirt has accumulated in the scroll wheel of the mouse.

Disable the Touchpad

You can disable the touchpad if it’s causing scroll issues by adjusting sensitivity or turning it off.

To do this, open Settings and navigate to Devices > Mouse.

Under the Touchpad tab, turn the toggle to Off to completely disable it or adjust its sensitivity level for a smoother experience.

If you’ve got an external mouse connected, uncheck Leave touchpad on when a mouse is connected to automatically switch off the touchpad.

Adjusting its sensitivity level also helps prevent scroll jumps.

Test in Safe Mode

Now that we’ve looked at disabling the touchpad, let’s try another approach: testing in safe mode.

Safe mode is a diagnostic startup mode in Windows operating systems that can help determine the source of system problems. To boot into safe mode, press and hold F8 during the startup process before Windows starts to load. This will bring up a menu with several options; select ‘Safe Mode’ from this menu.

Once you’re in Safe Mode, check to see if the mouse scroll issue persists. If it does not, then the problem may be related to an application or driver installed on your PC.

Reinstall Windows

If the problem persists even in Safe Mode, then it may be necessary to reinstall Windows. This process can be daunting, but following these four steps will make it much simpler:

  • Backup important files and documents to an external drive
  • Uninstall any programs that won’t be needed after the reinstallation
  • Use a reliable installation media to install Windows
  • Restore backed-up files once the installation is complete.

Reinstalling Windows is a great way of troubleshooting problems that cannot be solved through other methods. It’s also an opportunity to start fresh, with a clean slate and improved system performance.

With the right tools, knowledge, and dedication you can master this process like a pro.

Fix Mouse Scroll Direction on Mac

Step 1: On your Mac, click on the Apple logo from the top Menu Bar.

Step 2: Click System Settings.

Step 3: Next, Click on the Mouse option from the side pane.

Step 4: Then, select the “Point and Click“ option.

Step 5: Turn on/off the toggle next to Natural Scrolling to change the scrolling direction of the mouse.


In conclusion, the most effective way to resolve a mouse scroll jump issue will depend on the underlying cause. Generally speaking, basic troubleshooting methods such as cleaning the mouse components and checking ports and cables can solve many issues.

Updating drivers and adjusting settings is also worth trying if those don’t work. If all else fails, there may be a hardware problem with your mouse that needs addressing.

If you’re still within warranty coverage, you can get your mouse repaired or replaced by the manufacturer. Ultimately, with some careful investigation and troubleshooting you should be able to find an answer to your scroll jump problem.

Frequently Asked Questions

What type of mouse do I need to resolve this issue?

A gaming mouse is an ideal choice as it is designed to track quick movements and clicks with ease. It also usually has adjustable DPI settings which allows me to customize the mouse’s responsiveness to my specific needs.

Additionally, many gaming mice come with programmable buttons which can be set up for shortcuts or other functions. With the right mouse, I can ensure that my scrolling will remain smooth and consistent, without any unexpected changes in direction or speed.

Is this issue related to my laptop or desktop computer?

It’s difficult to determine if the issue is related to my laptop or desktop computer without more information.

It could be a hardware issue with either device, or it could be something related to the drivers or settings.

If I have access to both devices, I can try using the same mouse on each one and see if the same issue occurs. This will help me narrow down where the problem may lie.

Additionally, checking for any updates might help resolve any software-related issues.

Are there any software solutions to this issue?

Yes, there are software solutions to this issue. Depending on the type of computer you’re using, there may be specific programs available to help.

For example, if you’re using a Mac laptop or desktop computer, macOS has a feature called ‘scroll direction’ that can be adjusted in your system preferences.

Additionally, third-party programs like AutoHotkey or Smart Scroll provide options for remapping or even reversing the scroll direction.

It’s important to note that these solutions vary according to operating system and device model.

What is the cause of this issue?

The cause of this issue could be a hardware or software-related problem. It’s possible that the mouse scroll wheel is malfunctioning, or that there may be an issue with the mouse itself. Additionally, it could be caused by outdated drivers or an incompatibility between the mouse and its operating system.

If none of these are to blame, it could also be due to a virus or malware on your computer. Ultimately, diagnosing and resolving this issue will require further investigation into its root cause.

Are there any hardware solutions to this issue?

Yes, there are hardware solutions to this issue.

If your mouse is having difficulty scrolling down, it could be due to a malfunctioning wheel or an outdated mouse driver.

To fix this problem, you can try cleaning the scroll wheel on your mouse and updating the driver for your device.

You can also purchase a new mouse that is compatible with your device and has better features than your current one.

Another option would be to use an external gaming mouse pad that allows for more precise control of the cursor movement.

I am a computer engineer holding a bachelor's degree in Computer Science, complemented by a Master's in Business Administration from University of Strathclyde, Scotland. I currently work as a Senior IT Consultant in Melbourne, Australia. With over 15 years of...