[Fix] HP Chromebook Won’t Turn On – Troubleshooting Tips


Having a laptop that won’t turn on is like being stranded in the middle of nowhere with no gas station in sight. But don’t despair, I’m here to guide you through the troubleshooting and fixing process for your HP Chromebook 14.

With just a few simple steps, you’ll have your laptop up and running again in no time!

The first step is to check the power source. Make sure the power cord is securely connected to the Chromebook and that it’s plugged into a working outlet or power strip.

If everything looks alright, then try pressing and holding down the Power button for at least 10 seconds. This will force shut down your Chromebook so you can start it again fresh.

If these steps don’t work, then try restarting your device by pressing Ctrl + Alt + R at the same time for about 10 seconds. This should boot up your device in recovery mode if any corrupted files need attention.

Key Takeaways

  • Plug the AC adapter directly into a wall outlet and avoid using power strips or secondary power sources.
  • Perform a reset by either performing an Embedded Controller (EC) reset or a hardware reset.
  • Consider backing up important files before performing any reset or troubleshooting steps.
  • Follow specific instructions for your Chromebook model and be cautious with irreversible actions.

Perform a visual inspection

Perform a visual inspection to check for physical and/or liquid damage that could be causing the laptop not to power on. Water is a laptop’s worst enemy, so look for signs of water residue or moisture. Even low impact can cause major issues, so be sure to search for scratches, dents, and other marks of physical damage.

Also, examine the keyboard in detail as it may have been damaged by an accident or impact. Here are four steps you should take when performing a visual inspection:

1) Check the outside of the Chromebook for any signs of liquid or physical damage.

2) Look closely at the keyboard for any liquid evidence or keys that seem out of place.

3) Inspect all ports and cable connections to make sure they are properly attached.

4) Examine all vents and fans to ensure there isn’t any debris blocking them from proper airflow.

If your Chromebook shows signs of either physical or liquid damage, don’t attempt to repair it yourself as this will void your warranty – instead contact customer service immediately!

Check the charger

Check your charger for any signs of physical or liquid damage, and make sure it’s properly connected to your device. If the charging light near the port isn’t lit when connected, it indicates that the charger may be defective and you’ll need to replace it.

Try using a different charger if possible. If no other chargers are available, leave your HP Chromebook plugged in for at least an hour before attempting to turn it on again. This will give time for the battery to charge up enough to power the device.

Disconnect external devices

Disconnect any external devices you may have plugged into your ports, as they can interfere with the boot-up process. If you’re having trouble getting your HP Chromebook to turn on, it’s important to check that nothing is preventing it from powering up.

It could be something as simple as unplugging a USB device, removing an SD card, or power cycling any connected peripherals. These steps are easy and quick, so it’s a good idea to start here before moving on to other troubleshooting options.

Taking a few minutes to check for external devices can save you time and effort in the long run. Unplugging any non-essential accessories or peripheral components is also recommended, as these may be drawing power away from essential components like the motherboard or CPU fan that need to remain powered for the laptop to stay on.

This can help restore normal operation and get your Chromebook back up and running quickly without needing further assistance from tech support or outside repair services.

Low Screen Brightness

If your screen isn’t bright enough, try pressing the large gear/susun-shapedey at the top of your keyboard multiple times to attempt to brighten it. This button is used to adjust the brightness of your device display. You may need to press it several times before you can see a significant difference in brightness.

If this doesn’t work, it could mean that there is an issue with the device’s screen itself. In this case, you will need to contact customer service or take it in for repair.

It’s important to remember that if other components are working correctly such as the fans and drives, but just the screen won’t turn on, then low brightness might be the problem and you should adjust accordingly using the appropriate key on your keyboard.

Adjusting brightness can be a great way to troubleshoot if you’re having difficulty getting your HP Chromebook up and running again.

The Device may be in Sleep Mode

If the screen brightness is low, that may be a sign that your HP Chromebook has gone into sleep mode. When this happens, the device will remain inactive until you open the lid, depress any key on its keyboard, or swipe a finger on its touchpad.

If this doesn’t work and your device still won’t turn on, it means it’s stuck in sleep mode. To fix this issue, you’ll need to perform a forced shutdown of the device. To do so, hold down the power button for three seconds so that it fully turns off before pressing it again to restart.

Faulty Battery

If your device still won’t turn on after performing a forced shutdown, the battery may be faulty. Your battery could have simply worn itself out after extended use or has become damaged in some way. To confirm whether this is the issue, try these steps:

  1. Remove the battery from its compartment and inspect it for any visible damage such as bulging or corrosion.
  2. If no damage is present, reinsert the battery and attempt to power on your device.
  3. If it still doesn’t turn on, you can try charging it with a different charger than the one you were using previously to see if that works better.
  4. If all else fails, you will need to replace the battery with a new one to get your HP Chromebook working again.

Make sure to consult an expert before attempting any repairs or replacements yourself as improper handling of hardware components can cause further damage and void warranties.

Open the lid to see if your Chromebook turns on

Opening the lid is the first step to see if your laptop will turn on. If your Chromebook has at least 5% battery left, it should power up when you open the lid. Before opening the lid, make sure there’s no sign of liquid damage, as this could cause further problems if you attempt to turn on a malfunctioning device.

When you open the lid, press and hold down both volume buttons until your Chromebook turns on. If nothing happens when you do this, then it’s likely that the battery is too low to power up the device. Connect your charger and wait for it to charge before attempting to turn on your laptop again.

If after charging your Chromebook still won’t turn on, then it may be time to seek help from a professional technician or contact HP customer service for assistance in troubleshooting your device. In some cases, they may recommend replacing parts or sending in your laptop for repairs depending on what they find out during their diagnosis process.

Try pressing and holding the Power button

Try pressing and holding the power button to see if your laptop will start up. If it’s got even 1% of battery left, it should turn on if you press the power button. I’d recommend holding the button down for at least 5 seconds before letting go. You’ll want to make sure that there’s no liquid damage to the device, as this could cause a short circuit that breaks it completely.

If after all this your Chromebook still won’t turn on, then something else may be wrong with it and you’ll need to look into further troubleshooting steps. 

Try charging your HP Chromebook

Charging your laptop is the next step to see if it will turn on. To start, plug the AC adapter of your laptop directly into a functioning wall outlet. Make sure to avoid power strips or any other secondary power source to guarantee that it’s working properly.

Look for the battery indicator light; if it’s green, wait until it turns amber before pressing the power button to check if the laptop turns on. If nothing happens after this, let the battery charge for 10 minutes and try again.

Also read: Why Does My Chromebook Keep Turning Off By Itself

Perform the Embedded Controller (EC) reset on your HP Chromebook

Holding the refresh and power buttons for three seconds can help un-freeze your laptop. This process is known as an Embedded Controller (EC) reset, and performing it on your HP Chromebook 14 can be the key to getting it up and running again.

Here are five steps to make sure you’re doing this correctly:

  1. Disconnect any external devices such as a mouse or USB drive before starting the reset.
  2. Press and hold down both the Refresh button and Power button at the same time for 3 seconds until your device powers off.
  3. Release both buttons then immediately press them again together for another 3 seconds to complete the EC Reset.
  4. Your device should now reboot automatically, if not press both buttons again one more time for 3 seconds.
  5. If none of these attempts work, then take it to a professional tech who can diagnose any hardware problems that may have caused this issue in the first place.

Do a Factory Reset (Powerwash)

If the hardware reset didn’t solve your Chromebook issue, you may need to try a factory reset.

This process is officially known as Powerwashing and it will return your device to its original state when it comes out of the box.

To do this, you’ll need to start up your Chromebook so it reaches the login screen. Once you’ve hit that screen, press CTRL+SHIFT+ALT+R before signing in.

You’ll then be taken through the reset wizard which will guide you through erasing all of your data and settings from your device.

Alternatively, if restarting isn’t possible, you can go into Advanced Settings at the bottom of the login screen and select “Powerwash” under Reset Settings – this will also take care of everything for you!

Remember though: both options are irreversible so make sure any data or files stored on your Chromebook are backed up first!

Frequently Asked Questions

What is the difference between a Hardware Reset and a Factory Reset?

Investigating the truth of a theory, a hardware reset is different from a factory reset.

A hardware reset is done to restore the settings on your device and is generally used in cases when your Chromebook isn’t functioning correctly.

On the other hand, a factory reset erases all data stored on your system and returns it to its original state when you first purchased it, making it as good as new.

It’s important to note that both types of resets are very different and should only be used in specific scenarios.

How do I know if my HP Chromebook 14 is charging properly?

To determine if my HP Chromebook 14 is charging properly, I should check the power cord and adapter. Make sure that the power cord is securely connected to both the adapter and the computer, as loose connections can prevent proper charging.

I should also make sure that all ports are clean of dust or debris. If possible, I should try a different power adapter to see if it charges more effectively.

Lastly, I should make sure that after connecting everything, my laptop is on and not in sleep mode since it won’t charge in this state.

What should I do if I see an error message on my HP Chromebook 14?

If I see an error message on my HP Chromebook 14, then I’m not sure what to do.

Before panicking, I’ll try and remember the exact error message and search for it online. Maybe there’s already a solution out there that can help me fix the issue.

If not, I’ll take the laptop to an authorized repair shop or contact HP customer service for more specific advice on how to troubleshoot and fix this issue.

Can I connect an external monitor to my HP Chromebook 14?

Yes, you can connect an external monitor to your HP Chromebook 14. You’ll need a Mini DisplayPort adapter that will allow you to connect the monitor’s video cable to the Chromebook’s port.

After connecting the adapter and monitor, press and hold the power button until either a ‘Chrome’ logo appears or you see a display on your external monitor.

If you don’t get any response from the Chromebook, try pressing and holding the power button for 30 seconds before trying again.

How do I access the Embedded Controller (EC) reset on my HP Chromebook 14?

Unraveling the mystery of accessing the embedded controller (EC) reset on my HP Chromebook 14 can be likened to a ‘eureka’ moment!

To access EC reset, first turn off your HP Chromebook 14 and then press and hold the power button for at least 10 seconds. This will start a hard reset process that should help fix any software issues.

If you still face difficulties after this, seek professional help or visit an authorized service center.


After all my troubleshooting efforts, I was able to get my HP Chromebook 14 up and running again. It was a long journey, full of many twists and turns.

But ultimately, it taught me a valuable lesson – that persistence is key in the face of challenges. Just like how I overcame obstacles to bring my laptop back to life, we can all overcome our struggles if we stay committed and don’t give up.

I am a computer engineer holding a bachelor's degree in Computer Science, complemented by a Master's in Business Administration from University of Strathclyde, Scotland. I currently work as a Senior IT Consultant in Melbourne, Australia. With over 15 years of...