Fix Acer Laptop Stuck on Acer Loading Screen [Updated 2023]


Experiencing an Acer laptop freezing on the loading screen can cause a great deal of frustration. This issue can be brought on by anything from hardware failures to software glitches.

If you’re seeking practical solutions, this article is set to guide you through various troubleshooting steps, offering effective ways to get your device up and running again. Let’s dive into the world of tech fixes!

Key Takeaways

  • Acer loading screen stuck can be caused by hardware issuessoftware problems, or BIOS complications.
  • Troubleshooting steps include restarting the computerchecking for loose connectionsrunning hardware diagnostics, updating BIOS and drivers, performing a system restore, reinstalling the operating system, using automatic repair, and booting into safe mode.
  • Reseating RAM modules and checking storage device functionality are also important troubleshooting steps.
  • Consulting with Acer customer support or authorized service centers can provide further assistance if needed.

Why is the Acer laptop Stuck on Acer Loading Screen?

The Acer loading screen can get stuck due to various factors, including hardware issues, software problems, and BIOS complications.

Software Issues

The snags of software issues can be an insidious cause of your Acer laptop getting stuck on the loading screen. A culprit regularly at large is a disruptive operating system update, which may not have been installed correctly or might contain bugs that hinder normal boot procedures.

Another ruthless offender often comes in the form of malicious software. Viruses and malware can infiltrate significant system files, distorting them and leading to problematic laptop startup issues.

Overcoming these threats requires diligence.

Routinely updating your Acer’s drivers ensures optimal performance while minimizing potential errors in hardware-software communication – thus addressing another aspect of software problems on Acer laptops.

This routine eliminates outdated graphics and chipset driver versions, known contributors to the issue at hand. Leveraging Windows’ Automatic Repair or Startup Repair feature is also pivotal in fixing booting failures commonly associated with resolving laptop boot failures due to faulty updates or infectious malware presence.

BIOS Problems

BIOS, known as the Basic Input/Output System, plays a crucial role in the seamless booting process of your Acer machine. It can encounter issues such as outdated firmware or incorrect settings messing up the startup sequence.

Such BIOS problems could be behind your Acer loading screen getting stuck. One effective solution is resetting these settings to their default state which often resolves the issue.

However, if this doesn’t work and you’re confident about handling advanced procedures, consider updating the BIOS itself. Take caution though; incorrect handling during an update can lead to more severe glitches.

In cases where you’re uncomfortable with these measures, consulting with the Acer customer support team would be a wise move.

Troubleshooting Steps to Fix Acer Laptop Stuck on Acer Screen

To fix the issue of the Acer loading screen stuck, follow these troubleshooting steps: restart your computer, check for loose connections, run hardware diagnostics, update BIOS and drivers, perform a system restore, reinstall the operating system, use automatic repair, boot into safe mode, reset BIOS or UEFI settings, reseat RAM modules, check storage device and RAM functionality.

1. Restart Your Computer

To resolve the Acer loading screen stuck issue, one of the first troubleshooting steps you should try is restarting your computer. Sometimes, a simple restart can fix temporary glitches or software conflicts that may be causing your Acer laptop to get stuck on the loading screen.

By restarting, you’re essentially giving your system a fresh start and allowing it to recalibrate any processes that might be hindering normal booting up. If the problem persists after restarting, then you can move on to other troubleshooting steps mentioned in this post.

Remember, restarting your computer is often the quickest and easiest solution for minor issues like this.

2. Check for Loose Connections

One possible cause is loose connections. This can happen if the cable connecting your storage device, such as a hard disk drive (HDD) or solid-state drive (SSD), to the motherboard is not securely attached.

To fix this issue, you will need to disconnect and reconnect the cable, ensuring it is firmly in place.

If your laptop uses an M.2 SSD, which doesn’t require a cable connection, checking for loose connections becomes even more critical for the RAM modules. Locate the RAM slots on your laptop’s motherboard and unlock them.

Carefully remove each RAM stick one at a time and reinsert it into its slot firmly but gently. Sometimes, simply reseating the RAM can resolve any connectivity issues.

3. Run Hardware Diagnostics

One of the recommended steps is to run hardware diagnostics. This involves checking the components of your laptop for any potential problems.

By running hardware diagnostics, you can identify if there are any issues with crucial hardware elements like RAM or the hard drive that might be causing the loading screen to freeze.

It’s important to ensure that all connections are secure and functioning properly. By taking this step, you increase your chances of resolving the issue and getting your Acer laptop back up and running smoothly again.

4. Update BIOS and Drivers

This can resolve any compatibility issues between your hardware and software, ensuring smooth operation. Here are the steps to update the BIOS and drivers:

  1. Go to the Acer support website and navigate to the Drivers and Manuals section.
  2. Enter your laptop’s model number or select it from the provided options.
  3. Look for the latest BIOS update listed for your specific model and download it.
  4. Once downloaded, run the BIOS update file and follow the on-screen instructions to install it.
  5. After installing the BIOS update, restart your computer.
  6. Press the Windows key + X and select Device Manager from the list.
  7. Expand each category (such as Display adapters, Sound, video, and game controllers) to view all devices within them.
  8. Right-click on each device and select Update driver.
  9. Choose either “Search automatically for updated driver software” or “Browse my computer for driver software” depending on how you want to search for updates.
  10. Follow the prompts to complete the driver updates.


5. Perform a System Restore

This process allows you to revert your computer’s settings and configuration to a previous point in time when it was working properly. Here’s how to perform a system restore:

  1. Open the Start menu and type “System Restore” in the search bar.
  2. Select “Create a restore point” from the search results.
  3. In the System Properties window, click on the “System Restore” button.
  4. A new window will appear, showing a list of available restore points. Select a restore point that was created before you started experiencing the loading screen issue.
  5. Click on “Next” and then “Finish” to begin the system restore process.
  6. Your computer will restart and start restoring your system files to the selected restore point.
  7. Once the process is complete, your computer will restart again.

6. Reinstall the Operating System

Follow these steps to reinstall the operating system on your Acer laptop:

  1. Backup your files: Before proceeding with the reinstallation, it’s important to back up all your important files and data. This will ensure that you don’t lose any valuable information during the process.
  2. Create a bootable USB or DVD: Obtain a Windows installation disc or create a bootable USB with the latest version of Windows compatible with your Acer laptop. You can use tools like Rufus to create a bootable USB.
  3. Insert the installation media: Insert the bootable USB or DVD into your Acer laptop’s USB drive or DVD-ROM drive.
  4. Restart your computer: Restart your Acer laptop and enter into BIOS settings by pressing the appropriate key (usually F2, Del, or Esc) during startup.
  5. Change boot order: In the BIOS settings, navigate to the Boot tab and change the boot order so that your computer boots from the installation media first.
  6. Save changes and exit: Save your changes in BIOS settings and exit.
  7. Choose language and region: Once your computer restarts, you’ll see options for language and region selection. Choose your preferred language and region.
  8. Install Windows: Follow the on-screen instructions to proceed with installing Windows on your Acer laptop. Select “Custom Installation” when prompted.
  9. Format hard drive/partition: During the installation process, you’ll be asked to choose where you want to install Windows. Select your current system drive/partition and click on the “Format” option to wipe out any existing data on it.
  10. Complete installation: Continue following the on-screen prompts until Windows finishes installing on your Acer laptop.
  11. Install drivers and updates: After successful installation, connect to the internet and install all necessary drivers and updates for optimal performance of your Acer laptop.
  12. Restore personal files: Once you have completed reinstalling the operating system and installing the necessary drivers and updates, restore your files from the backup you created earlier.

7. Use Automatic Repair

This built-in Windows feature can help diagnose and fix issues with your operating system. Here’s how to do it:

  1. Start your laptop and wait for the Acer logo to appear.
  2. As soon as you see the logo, press and hold the Power button until your laptop turns off completely.
  3. Repeat this process three times in a row. On the fourth time, let your laptop start normally.
  4. When prompted, select “Advanced options” from the menu.
  5. In the advanced options menu, choose “Troubleshoot.”
  6. Then, select “Advanced options” again.
  7. From there, click on “Automatic Repair.”
  8. Your laptop will now attempt to repair any issues automatically.

8. Boot into Safe Mode

Safe Mode allows your computer to start with only essential system files and drivers, which can help diagnose and fix any software-related issues causing the loading screen problem. Here are simple steps to boot into Safe Mode:

  1. Restart your Acer laptop.
  2. As the computer starts up, continuously press the F8 key until the Advanced Boot Options menu appears or you enter Recovery mode.
  3. Using the arrow keys, navigate to “Safe Mode” or “Safe Mode with Networking” (if you need internet access in Safe Mode).
  4. Press Enter to select the desired option.

9. Reset BIOS or UEFI Settings

Here are the steps to reset the settings:

  1. Start by turning off your Acer laptop.
  2. Press the power button to turn on the laptop and immediately start pressing the key specified by Acer to enter BIOS or UEFI settings. This key is usually shown on the screen during startup, such as F2 or Delete.
  3. Once you enter the BIOS or UEFI settings, navigate to the “Exit” tab using your keyboard arrows.
  4. Look for an option called “Load Optimal Defaults” or “Load Default Settings” and select it.
  5. Confirm your selection and save changes by selecting “Save Changes and Exit” or a similar option.
  6. Your Acer laptop will restart, and the BIOS or UEFI settings will be reset to their default values.

10. Reseat RAM Modules

This involves removing the RAM sticks from their slots on the motherboard and then reinserting them securely. Reseating the RAM modules can help resolve any loose connections or minor issues that may be causing the loading screen problem.

  1. Turn off your Acer laptop and disconnect it from any power source.
  2. Locate the RAM slot(s) on your laptop’s motherboard. Refer to your laptop’s manual or find online resources for specific instructions on how to access these slots.
  3. Unlock and carefully remove one RAM stick at a time by gently pulling apart the retaining clips on either side.
  4. Inspect each RAM stick for any visible signs of damage or dirt. Clean them using a soft, lint-free cloth if necessary.
  5. Align the notches on the bottom edge of the RAM stick with those in the slot, ensuring that they match up correctly.
  6. Holding each end of the RAM stick, insert it firmly into the slot until it clicks into place. Make sure it is fully seated and secure.
  7. Repeat steps 3 – 6 for any additional RAM sticks in your laptop.
  8. Once all the RAM modules have been reseated, reconnect your laptop to a power source and turn it back on.


11. Reset the PC

To resolve the issue of your Acer laptop getting stuck on the loading screen, one of the troubleshooting steps you can try is to reset the PC. Here’s how you can do it:

  1. Press and hold down the power button on your laptop until it completely shuts down.
  2. Disconnect any external devices connected to your laptop, such as USB drives or printers.
  3. Press the power button again to turn on your laptop.
  4. As soon as you see the Acer logo appear on the screen, press and hold down the F8 key repeatedly until you see a menu of advanced startup options.
  5. Use the arrow keys on your keyboard to highlight “Repair Your Computer” and then press Enter.
  6. Select your language preferences and log in with an administrator account if prompted.
  7. In the next screen, select “Troubleshoot” followed by “Reset this PC”.
  8. Choose whether you want to keep your files or remove everything from your laptop (make sure you have a backup of important files before choosing this option).
  9. Follow the on-screen instructions to complete the reset process.
  10. Once the reset is finished, your Acer laptop should restart and hopefully no longer be stuck on the loading screen.


In conclusion, experiencing a stuck loading screen on your Acer laptop can be frustrating, but it’s usually caused by hardware or software issues. By following the troubleshooting steps outlined in this article, you can resolve the problem and get your Acer laptop up and running smoothly again.

Remember to reach out to Acer customer support or authorized service centers if needed for further assistance.


1. Why is my Acer laptop stuck on the loading screen?

There are several reasons why your Acer laptop may be stuck on the loading screen, including issues with the operating system, hardware problems, or a software conflict. It could also be caused by a recently installed update or driver.

2. How can I fix my Acer laptop if it is stuck on the loading screen?

To fix a stuck loading screen on your Acer laptop, you can try various troubleshooting steps such as performing a power reset, booting into safe mode, running a startup repair, checking for hardware issues like faulty RAM or hard drive, updating drivers and BIOS firmware, or reinstalling the operating system.

3. What should I do if none of the troubleshooting steps resolve the issue?

If none of the troubleshooting steps fix the problem of your Acer laptop being stuck on the loading screen, it may indicate a more serious hardware issue that requires professional assistance. Contacting Acer support or taking your laptop to an authorized service center would be recommended in such cases.

I am a computer engineer holding a bachelor's degree in Computer Science, complemented by a Master's in Business Administration from University of Strathclyde, Scotland. I currently work as a Senior IT Consultant in Melbourne, Australia. With over 15 years of...