Chromebook Won’t Charge? 9 Ways to Fix

chromebook-wont-charge-9-ways-to-fix

If your Chromebook isn’t charging, don’t worry – we’ve got you covered! While it can be frustrating to have a laptop that won’t charge correctly, the good news is that several potential causes for the issue can easily be fixed.

We’ll discuss some of the most common reasons for charging failure and how to troubleshoot them in this guide. To get started, let’s look at what might be causing your Chromebook not to charge.

Most Common Reasons why a Chromebook won’t charge

As a Chromebook user, it can be frustrating when your device won’t charge. To determine the problem, I usually start by checking the power cable and connection outlets to make sure everything is connected properly.

Then, I check the LED indicator light status on my Chromebook to see if it’s lit up or not. If not, then I restart my Chromebook and perform an embedded controller (EC) reset.

Lastly, I run an AC adapter charge verification test to make sure the charger is working correctly.

1. Check the Connection Outlet and the Power Cable

Check the physical components of your device first, especially the AC adapter and its prongs as well as the charging cable for any visible cracks, bends, or foreign material. Also check the casing of the power adapter for holes, missing pieces of plastic, and damage beyond superficial scratches. Ensure both cables are properly plugged on all ends into their correct entry points. Try a different outlet if needed. Use an electricity tester tool or pen to verify if electricity is running through it.

Component Check For Action
Adapter Prongs Cracks/Bends/Foreign Material Replace if Damaged
Casing Holes/Missing Pieces/Scratches Replace if Damaged
Power Source Plug In Loose Connection Securely Re-plug In
Outlet Electricity Flow Test with Electricity Tester Tool or Pen

2. Use the right power adapter

No matter what device you’re charging, it’s important to use the right power adapter. When charging a Chromebook, it is essential that your charger can supply enough wattage to charge the laptop. It’s not enough to just use a standard USB-C cable; many chargers are low–wattage devices that will not work for this purpose.

Original Power Adapter High Capacity Charger
Can recharge battery Will recharge battery
Low Wattage High Wattage

If you don’t have your original power adapter, try swapping it out for another high-capacity charger. If in doubt, go find the original and give that a try as well. Making sure you’re using the correct charger is critical if you want to be able to successfully charge your Chromebook’s battery. Unplugging everything and trying again can help ensure all connections are secure and stable so that the charging process starts up again correctly.

3. Unplug everything and try again

Unplugging everything and trying again can be a simple way to reset the charging system.

When you’re done, start by plugging your charger into your Chromebook first, then into the wall outlet.

  • Make sure all cables are securely connected; if they aren’t, it could prevent power from reaching the device.
  • If that doesn’t work, try another power adapter—there may be a fault with the one you’re using.
  • Finally, make sure both ends of the cable are in good condition: frayed or damaged wires won’t conduct electricity properly.

If everything looks good so far, then move on to checking the LED indicator light status to further troubleshoot the issue.

4. Check the LED Indicator Light Status

To further troubleshoot the issue, check if the LED indicator light is on. If it is lit up, then your Chromebook is getting power from the charger. However, if it’s off, try these steps to diagnose the issue:

  1. Leave the charger plugged in for several minutes and check the light again.
  2. Charge the device for at least 30 minutes before turning it on.
  3. Unplug the charger if you notice that the bottom of your Chromebook is heating up to prevent further damage to it or its battery.

If you don’t see an LED indicator light, then it could be an issue with the motherboard or DC jack.

If none of these solutions fix your charging problem, restarting your Chromebook may be necessary.

5. Restart the Chromebook

Restarting your device could help get it charging again. To do this, go to the bottom right corner of your screen and click on the power icon.

Unplug the charger from your Chromebook and turn it off.

Wait a few minutes before turning it back on again.

Plug in the charger and look for a battery icon with a lightning symbol in the taskbar; if you see this, then your laptop is now charging!

If restarting didn’t work, there are alternative solutions you can try.

6. Perform the Embedded Controller (EC) Reset

If your device isn’t charging, try performing an Embedded Controller reset.

Make sure the Chromebook is powered off and the charger plugged in before pressing and holding down both the Refresh and Power keys on its keyboard.

After a few seconds, release these buttons; your Chromebook should start up with a reset of its hardware and software settings.

If it doesn’t turn on after this EC reset, contact the manufacturer for assistance.

Next, run the AC adapter charge verification to diagnose potential issues with your charger or battery.

7. Run the AC Adapter Charge Verification

The next step to troubleshoot why your Chromebook won’t charge is to run the AC adapter charge verification. It can quickly tell you if the power adapter is supplying your device with enough juice. Here’s how:

  • Plug the AC adapter into your Chromebook and a functioning wall outlet.
  • If it’s off, turn it on.
  • Press CTRL + ALT + T to open Crosh, the Chrome OS terminal.
  • Type battery_test 1 and press enter for Crosh to process and display results.
  • Look for these two statuses:
  • Battery is Charging – Indicates that the battery is getting proper power from the AC adapter.
  • Battery health should be between 80% and 50%. Anything lower indicates a need for a new battery or other issue.

If you see the Battery is Discharging, try another charger before taking it to a certified repair center.

Now that you’ve determined whether or not your AC Adapter is providing enough power, let’s move on to using the right one—no matter what kind of device you have plugged in!

8. Check the battery by running Chrome Diagnostics

To check the battery, run Chrome Diagnostics to assess any issues it might be having. From the Chrome desktop, select the time at the bottom right, then click on the gear-shaped icon for Settings.

In the Settings window, go to About Chrome OS and select Diagnostics. On that page, choose System and Run Discharge test in the Battery section.

This process provides a useful indication of overall battery health. You can see how much power is stored, determine if there are any irregularities, and establish whether it is necessary to replace the battery or not.

If all else fails, resetting your Chromebook may be necessary to restore its charging capabilities.

9. Reset your Chromebook

If nothing else works, resetting your Chromebook may be necessary to get it charging again. Factory resetting can help diagnose a software issue or other problem with the device that is preventing it from charging. To do this, sign out of your Chrome OS account and press and hold Ctrl + Alt + Shift + R. Select Restart when the option appears, then choose Powerwash on the popup window and hit Continue. Afterward, sign back in to see if your Chromebook will now charge.

Action Details
Sign Out Sign out of Chrome OS account
Keys Press Ctrl+Alt+Shift+R
Restart Choose Restart when option appears
Powerwash Select Powerwash on popup window
Sign In Sign back into Chrome OS account

 

After trying all these steps, you should have a better understanding of why your Chromebook won’t charge and how you can fix it.

Chromebook not charging but still has power

If my Chromebook is not charging but still has power, the first step I take is to perform an EC reset. This will help to verify if the charger or AC adapter is working properly.

Next, I check the AC adapter charge rate and make sure it’s within acceptable parameters.

Lastly, I check the discharge rate of the battery to ensure that it isn’t draining too quickly due to a faulty connection or outdated firmware.

1. Perform the EC reset

Perform an EC reset by pressing and holding the Refresh and Power buttons for 3 seconds. This will boot up your laptop, allowing you to begin troubleshooting.

Follow these steps:

  1. Ensure that the AC adapter is connected correctly.
  2. Check if the LED light is on or off on your Chromebook’s charger.
  3. Try using a different outlet or USB port to charge your device.
  4. Replace the power cord if necessary with one of known good quality.

Afterward, verify that the AC adapter is successfully charging your Chromebook; this may help identify if there are any issues with the power connection or battery itself.

2. AC adapter charge verification

Verifying that the AC adapter is successfully charging your Chromebook can help identify potential issues with the power connection or battery.

To begin, plug in the power cable into an outlet and connect it to your laptop.

Then, turn on your laptop and press Ctrl + Alt + T to open crosh.

Execute the command ‘battery_test 1′ to check if the battery is charging or not.

If it isn’t, unplug the adapter from the wall outlet and inspect it for physical breaks.

If all looks normal, try a different charger as a last resort before heading to a tech shop.

Next, we need to check the discharge rate of the battery…

3. Check the discharge rate of the battery

Check the discharge rate of your battery to see if it is still in good condition

Battery Health Test Good Condition? Replacement Needed?
More than 50% Yes No
Less than 50% No Yes
Unknown N/A Yes

If the results suggest that the battery health is more than 50%, then your device should be running within expected wear limits. However, if it falls below this threshold or is unknown, then replacement might be needed. Now, let’s check how to assess the health of your battery in your chromebook.

How to check the health of your battery in your Chromebook

To check the health of your battery in your Chromebook, follow these steps:

  1. Disconnect the AC adapter and power on the device.
  2. Sign in to your account and close any open apps or tabs.
  3. Reduce the screen brightness to its lowest level.
  4. Open the Chrome browser and type chrome://extensions in the URL.
  5. Disable all extensions by toggling each blue switch located at the lower right of each extension to gray.
  6. Open crosh by pressing Ctrl + Alt + T keys simultaneously.
  7. Execute the command ‘battery_test 1’ and monitor the results.
  8. Based on the results, you can decide whether you need a new battery or not.

Taking these steps can help diagnose issues with your device’s battery and potentially save you time, energy, and money in replacing it if necessary.

Now that you have completed these steps, you can move on to understanding the conclusion of this process.

Conclusion

Wrapping up this guide on how to fix a Chromebook that won’t charge, it’s important to remember the importance of taking good care of your device.

Checking the health of your battery is an essential step in troubleshooting and can help you quickly identify any issues that may be causing your Chromebook not to charge.

If you’ve gone through all these steps and it still isn’t charging, consider taking it to a laptop professional for further inspection.

Taking care of your device will save you time and money in the long run!

Related: What Causes Chromebook Black Screen & How To Fix It?

Frequently Asked Questions

What is the best charger to use with my Chromebook?

The most important thing to consider is whether or not the charger is compatible with your specific model of Chromebook, as different models may require different chargers.

It’s also good to make sure that you’re getting a high-quality charger that won’t damage your device, so I suggest doing some research on reputable third-party providers before making a purchase.

How can I fix my Chromebook if it won’t turn on?

I had a similar problem with my Chromebook recently. I couldn’t get it to turn on no matter what charger I used.

After some trial and error, I realized that the battery was completely drained and needed to be recharged before it would work again.

To fix this, I plugged my Chromebook into a wall outlet for at least an hour or two until the battery indicator showed that it was fully charged.

After this, my Chromebook powered up just fine!

Are there any external devices that can be used to charge my Chromebook?

Yes, there are external devices that can be used to charge your Chromebook.

You can use a USB-C power delivery wall adapter to charge your Chromebook at a faster rate than plugging it into the laptop’s USB port.

Alternatively, you could also try using an external battery pack with a USB-C port, which will allow you to charge your Chromebook while on the go.

Both of these options should help get your Chromebook back up and running when it won’t turn on or won’t charge.

Is it safe to leave my Chromebook plugged in to charge overnight?

Well, the short answer is yes! As long as your device isn’t overheating and the charger itself isn’t damaged or faulty, you can rest easy knowing that your Chromebook will be fully charged by morning.

Like a lighthouse guiding a ship home safely, your charger will get the job done. So plug it in and enjoy some peace of mind while charging up for the day ahead!

Is it possible to replace the battery in my Chromebook?

Yes, it’s possible to replace the battery in a Chromebook. Depending on your model, you may have to purchase a compatible replacement battery, either online or from the manufacturer.

It’s important to make sure that you get the correct type of battery for your device. Once you have the right battery, you will typically need to unscrew some screws located around the edges of your device and then carefully remove the existing battery before inserting the new one in its place.

You should also check with your manufacturer for detailed instructions on how to safely replace the battery in your specific Chromebook model.

Author:
I am a computer engineer holding a bachelor's degree in Computer Science, complemented by a Master's in Business Administration from University of Strathclyde, Scotland. I currently work as a Senior IT Consultant in Melbourne, Australia. With over 15 years of...