15 Important Things Every Computer Technician Must Know/Do


Are you a computer technician seeking to stay ahead of the curve? If so, there are certain topics and skills that will be invaluable for your career. From understanding how hardware works to brushing up on coding languages, it’s important for tech professionals to have a comprehensive knowledge of the industry.

In this blog post, we’ll cover 15 important things every computer technician must know. With these key pieces of information in your arsenal, you can ensure that you remain competitive and knowledgeable in today’s rapidly changing technological landscape. So let’s get started!

1. Hardware Knowledge

As a computer technician, it’s essential that you understand the makeup of computer hardware, and how each component works together. This includes knowing what types of CPUs are available, their clock speed, memory configurations, and more. Additionally, having an understanding of different storage media such as hard drives and flash drives will help you troubleshoot computer issues.

2. Networking Basics

An understanding of networking is important for tech professionals, since many problems can be caused by incorrect network settings. Knowing how to configure a router, set up a secure wireless connection, or diagnose an internet issue are all essential skills for any technician.

3. Coding Languages

It’s important to have a basic understanding of coding languages such as HTML, CSS, and JavaScript. This knowledge can help you diagnose website issues, develop programs, or just offer more technical solutions to clients.

4. Operating Systems

As a computer technician, you should be knowledgeable about the different operating systems that are available, such as Windows, Mac OSX, and Linux. Knowing how these systems work will help you troubleshoot problems quickly and easily.

5. Security

An understanding of computer security is essential for tech professionals, since security breaches can cause significant damage to a business or individual’s computers and data. Knowing the fundamentals of antivirus software, firewalls, encryption techniques, and other security measures is essential for any technician.

6. Troubleshooting Skills

A strong understanding of troubleshooting techniques is essential for diagnosing and resolving computer issues quickly and accurately. Knowing how to identify the root cause of a problem, research solutions online, or refer to technical manuals are all important skills that tech professionals should possess.

7. Customer Service

As a computer technician, you’ll often be dealing with clients and customers directly. Having the ability to communicate effectively, provide excellent customer service, and respond to questions in a professional manner is essential for any tech job.

8. Written Communication

Being able to communicate technical information in a way that is easy to understand for non-technical users is an important skill for tech professionals. Being able to write clear and concise emails, reports, and other documents is essential for any technician.

9. Research Skills

Knowing how to research computer issues online or through technical manuals can be invaluable in troubleshooting complex problems. Having the ability to quickly identify the right keywords and resources to use can help make a technician’s job much easier.

10. Stay Up-To-Date

It’s important for tech professionals to stay up-to-date with the latest trends in technology. Reading industry blogs, attending conferences or seminars, and networking with other professionals can help keep you informed and knowledgeable of the latest developments in the industry.

11. Upsell upsell upsell

Don’t forget the importance of upselling your services. As a tech professional, you should be able to identify additional services or products that could help improve a customer’s experience or increase their efficiency and productivity. Being able to suggest appropriate upgrades or solutions can help build client relationships and increase your business.

12. Convert leads

Understanding the sales process is also important for tech professionals. Knowing how to identify a sales lead, create an effective pitch, and convert it into a sale can help you increase your income and improve customer satisfaction. Having this skill set can go a long way in making sure that any tech job is successful.

13. Professionalism

It’s important to maintain a high level of professionalism while on the job. This includes being punctual, dressed appropriately, and having excellent communication skills. Being professional also means being courteous and respectful towards clients and colleagues. Having these qualities can help you stand out in the tech industry and lead to more successful projects.

14. Honest service

Honesty is also an important characteristic for any technician to have. Being honest about the services you are providing, the results you can deliver, and the time it will take to complete a task can help build trust with clients and ensure that everyone involved is satisfied with the outcome.

15. Privacy

In the Information Age, privacy is a top priority. It’s essential for tech professionals to be aware of laws and regulations surrounding data privacy and to make sure that any customer information is kept secure at all times. Knowing how to protect sensitive data and prevent unauthorized access can help ensure that customers feel confident in entrusting their information with you.

By following these 15 tips, any computer technician can stay ahead of the curve and remain competitive in today’s tech-driven world. Keep these points in mind, and you’ll be sure to have a successful career as a computer technician.

I am a computer engineer holding a bachelor's degree in Computer Science, complemented by a Master's in Business Administration from University of Strathclyde, Scotland. I currently work as a Senior IT Consultant in Melbourne, Australia. With over 15 years of...